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Accessing employee's Web Mail

By Louee ·
I have been asked to try and retrieve a suspected abusive e-mail message sent from a user's work computer using a webmail account (yahoo).

Does anyone have any suggestions?

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by BFilmFan In reply to Accessing employee's Web ...

Email held on another email server which is not controlled by your company will take a court order to retrieve. Depending on where you reside, their may or may not be laws covering abusive email.

For instance:

If I send you an email stating that you are a moron and you produce crap work and you need to be fired, and I was a co-worker, it might be against your company policy and I could be fired. However, it is not illegal; thus, the local DA would not release that information to you.

My advice is to tell the boss to block the Yahoo webmail site with a proxy server and tell the offended party that no action is possible unless a direct threat to life and limb was used.

I'd also speak with legal and HR on this issue as you have no proof of whom the party sending the mail is and a baseless accusation could ruin the company in a slander suit. And you would need clear proof that it was that user and Yahoo would sucessfully fight off a subpena for email records as they do not have to provide a defense for you in court.

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by Louee In reply to

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by mm212 In reply to Accessing employee's Web ...

First I would get the request in writing or at least email and the request should, in my opinion, come from the VP level or higher. I certainly wouldn't want to be accused of digging into someone's email without authorization.

Next, assuming you are using Active Directory and Exchange, bring up their AD account, go to Exchange Advanced and click on Mailbox Rights. You can then add the appropriate person and give them all access except "Associated Email Account". I would give it plenty of time to replicate, then close out of Outlook and reopen it, then open your Exchange server settings in Outlook and add the person's name.

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by Louee In reply to

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by Louee In reply to Accessing employee's Web ...

Thanks for the information. We are not using AD or Exchange server and the abuse was not "life threatning." I will report that I cannot retrieve the information.

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by Louee In reply to Accessing employee's Web ...

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