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  • #2257667

    accessing internet for updates

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    by mjmosk ·

    I can access the internet via IE or firefox..however unable to update any of the antivirus/malware/programs…the programs themselves give the error that no internet connection is established therefore cannot update…

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    • #3231234

      Reply To: accessing internet for updates

      by robo_dev ·

      In reply to accessing internet for updates

      Are you using a proxy? If so, these programs will tend to use the proxy settings configured in the default browser, or can be configured independently.

      It may be a DNS problem… see if you can access he website that the anti-virus program is going to with the browser. Also see of you can ping the site.

      Some clever malware/viruses can mess with your local host file which can cause odd things to happen. Inspect your local host file.

    • #3231203

      Reply To: accessing internet for updates

      by w2ktechman ·

      In reply to accessing internet for updates

      there should be an option to use Internet proxies

    • #3202295

      Reply To: accessing internet for updates

      by pierrejamme ·

      In reply to accessing internet for updates

      In addition to the possibility you have a proxy I have noticed some of the Spy Bot Search & Destroy servers do not always connect and give an error. So I started the habit of always choosing the two Safer Networking Europe servers.
      You might also try unchecking the box Automatically Detect Settings” in IE Options\Connections\LAN Settings if you are on a LAN. Of course this may not allow you on the Internet, but worth a try.

    • #3230856

      Reply To: accessing internet for updates

      by comphelpnj ·

      In reply to accessing internet for updates

      If you have a software firewall installed, it may be blocking internet access for certain programs including those antivirus programs. With a software firewall you normally have to give “permission” to allow a program to access the internet and you may have accidently clicked on “deny” when initially prompted which would block that program from accessing the internet.

    • #3230836

      Reply To: accessing internet for updates

      by mjmosk ·

      In reply to accessing internet for updates

      found out it was th 2GH Trojan….cured by shutting down restore …running AV programs and restarting restore….case closed….appreciate all the replies….

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