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Accessing User Accounts in Control Panel

By Excalibur909 ·
Hi all,
I'm running a fully patched WinXP machine and recently when I tried to switch on fast user switching I got the error: "windows cannot open the User Accounts control panel". I cannot resolve the issue. I do not use system restore so that option is not available to me and I am reluctant to do a repair. any advice would be gratefully received. LKG does not resolve the issue, either.
Kind regards,
Excalibur909

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by Jacky Howe In reply to Accessing User Accounts i ...

CTL Panel, User Accounts, change the way users logon logoff. Note any errors and paste back here.
EG: Fast User Switching cannot be used because offline Files is currently Enabled. To make changes to Offline File settings, click OK.

Rob

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by Excalibur909 In reply to

Was looking for more information regarding my problem ...

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by Excalibur909 In reply to Accessing User Accounts i ...

Hey Rob,

The error message I receive when I double-click User Accounts in the Control Panel is "Windows cannot open User Accounts control panel". It's exactly the same when I enter "control.exe userpasswords" into the run command.

Cheers,

Mark

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by HAL 9000 Moderator In reply to Accessing User Accounts i ...

Are you logged in with Admin privileges?

IF you are only logged in with Restricted Privileges it's quite possible that you will be unable to access most of the Windows utilities and run even the most basic commands like the Defrag utility.

Try logging in as the Admin and see if the problem persists and lets know what happens.

Col

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by Jacky Howe In reply to Accessing User Accounts i ...

This is about all i can find for you to try.
As HAL 9000 said check permissions and try this.
Rename the existing nusrmgr.cpl file in Windows\System32 to nusrmgr.old. Run SFC and type in nusrmgr.cpl in the File to Restore field; clicke on Browse next to Restore from, then browse to the I386 folder, and type in nusrmgr.cp_ (ignoring the Files of Type being .cab); type in Windows\System32 as the Save file in field. Rename the file to nusrmgr.cpl.

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by OnTheRopes In reply to Accessing User Accounts i ...

From Microsoft:

The Msgina.dll file interacts with the Winlogon service to provide the Welcome screen and the Fast User Switching feature. Third-party software can replace the current Graphical Identification and Authentication data with their own Graphical Identification and Authentication data. The Fast User Switching feature and the Microsoft Welcome screen are not available if you are using a third-party product that replaces the Microsoft Graphical Identification and Authentication file (msgina.dll).

To restore the default Windows logon interface, remove the following string value from the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GinaDLL

After you do so, Windows uses the default Graphical Identification and Authentication file (Msgina.dll). (Me: do a hard drive search for the msgina.dll file before you try this. Also, export a copy of the entire Registry to a known location before editing the Registry.)

Fast User Switching is also not enabled if the available RAM is less than 120 megabytes (MB). Systems that have Shared Video Memory (where a portion of the system's RAM is used for video display memory) may reserve 8 MB or more for use as video RAM. If the system has a total of 128 MB of RAM installed, the total available RAM may be 120 MB or less after video memory is reserved. This will cause Fast User Switching to be disabled.

The Fast User Switching Compatibility service uses Shsvcs.dll. Without this file, the service cannot be started.

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by OnTheRopes In reply to

Sorry... lost focus on the original problem "windows cannot open the User Accounts control panel". Try this link:

http://www.annoyances.org/exec/forum/winxp/1121952291

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by Excalibur909 In reply to

Poster rated this answer.
Fantastic. Thanks for your help, people. Microsoft and neverbusted had the solution sorted. I ran regsvr32 and my problem was solved. Much obliged.

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by Excalibur909 In reply to Accessing User Accounts i ...

This question was closed by the author

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