Software

Ask something
Question Locked

account lock out

0 helpful
3 replies

by g1

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
In this W2K Domain using AD, some users lock there account at the end of the day rather than logging off. For some users this is fine but this prediciment is slowly spreading around the office ??. The user would log in with the correct ID credentials, then they would proceed to open MS Outlook, witch then asks for a username password and Domain ? The users password has not been recently changed they can still access network shares as well. the prediciment at present is just logging into Outlook HELP ????????

3 replies

by sbrown95

to enter logon credentials when opening Outlook can occur for a number of reasons.

The most common cause has to do with a problem with a users logon credentials such as an expired password or an account lockout. When a user logs on to a network, a copy of their credentials are used by Exchange server to authenticate that user and allow them access to mailbox resources. If a problem exists with a users credentials, Exchange will not be able to authenticate the user thus prompting for the user to re-enter their credentials.

Another common problem that can generate a prompt for logon credentials is a faulty network connection. A failed or slow connection to the server or the server not being available will also result in your problem.

I would start with these things first, then if the problem persists, begin to dig deeper.

Good luck!

by shelli_2005

Get this program. It has helped me numerous times finding various problems with user accounts getting locked out... everything from a service or program running as the user (with old credentials saved)to a domain controller that wasn't properly receiving AD account info updates...first you find which server is locking out the account and then you scour the event viewer on that server to to see if you can get any clues.
http://www.microsoft.com/downloads/details.aspx?FamilyID=D1A5ED1D-CD55-4829-A189-99515B0E90F7&displaylang=en

This discussion is closed to new replies.