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Acer Aspire 5610Z CD/DVD Rom troubles

By castdownmycrown ·
I have an Acer Aspire 5610Z that i purchased from walmart as a personal laptop for school. It runs Vista.

Recently my CD/DVD Rom was malfunctioning. It would show up in my hardware information one moment, then dissappear (for lack or better description).

This happened for awhile and i was told by a friend that a Trojan or a Virus had infected my computer, but none of my anti-virus could detect that my system had any such infection. Now it is not showing anywhere on my laptop, though it still has power and still runs.

Can anyone help?

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Your friend needs his/her head examining . . .

by OldER Mycroft In reply to Acer Aspire 5610Z CD/DVD ...

S/he is jumping on the Virus-Bandwagon whereby anything that ever happens to a computer MUST be a virus. Next #global warming# will be the result of a computer virus!

Have you checked on Device Manager to ascertain whether the laptop can still 'see' the optical drive? If not, is the laptop still under warranty? If it is, I suggest you return it for repair.

Laptop optical drives frequently just give up the ghost due to inefficient heat dissipation within the laptop chassis.

Acer has a worldwide collect and return repair service so if you've paid for it you might as well get your money's worth and use it. :)

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Check this Microsoft Support bulletin

by nepenthe0 In reply to Acer Aspire 5610Z CD/DVD ...
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I have to agree with the above posters as well

by OH Smeg In reply to Acer Aspire 5610Z CD/DVD ...

This is much more likely to be a hardware issue than a Software issue. And not everything that happens to a computer is the result of a Infection unless you want to count installing Windows onto the computer then every Windows Computer has a Infection it's called Windows but it's not a Virus as people pay to have this put in place.

Besides the above suggestions if you leave a Disc in the drive this will drastically shorten the life of the drive as it runs all the time that there is a Disc in it.

Backup all your Data to some External Storage Device and return the NB to Acer for repair. This is what they guarantee their products to cover.

Col

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