Acrobat 8 asks to register over and over - How do you stop it?

By PaulQ ·
I have one installation of Adobe Acrobat Pro 8.1.6 that is misbehaving. It asks to register (name, address, etc) every single time you run the program. It doesn't matter if you enter the info, click "Don't Remind Me", or "Register Later" - the dialog box just pops back up every time.

This occurs both before and after the e-license has been downloaded so the activiation process is complete.

I looked around in the registry for something obvious but I can't identify anything. I've tried uninstalling and reinstalling but the problem came right back.

I did find a comment about it on the Adobe web site but the suggested solutions do not work. They suggest creating another user account and clearing the request there. They also have a registry edit but the key they refer to doesn't exist.

This is being installed locally on a Vista Ultimate system. There is another installation of the same product on another user's computer that is behaving normally.

Hope someone can help. Thanks!

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

Adobe Acrobat Pro 8.1.6

by Mehul Bhai In reply to Acrobat 8 asks to registe ...

If you have bought now then Adobe will help you.

Collapse -

re: Acrobat misbehaving.......

by ThumbsUp2 In reply to Acrobat 8 asks to registe ...

You said "There is another installation of the same product on another user's computer".

Unless you purchased multiple licenses and IF that other person has registered, the license you're trying to use on this machine is invalid and it will keep telling you.

Collapse -

Have licenses

by PaulQ In reply to re: Acrobat misbehaving.. ...

We have 15 licenses. Both of these machines have valid licenses. Acrobat 8 was purchased approx. 1 year ago.

It downloads and registers the e-license without a problem. It just keeps asking for registration info no matter what you do.

Collapse -

Edit the registry

by Bizzo In reply to Acrobat 8 asks to registe ...

To disable registration for Acrobat 8, you need to make the following change to the registry:

[HKLM\Software\Policies\Adobe\Adobe Acrobat\8.0\FeatureLockDown]

Collapse -

** SOLVED **

by PaulQ In reply to Acrobat 8 asks to registe ...

Thanks for the previous reply to edit the registry. I didn't try that one but I did find a solution by modifying Adobe's own advice.

Adobe addresses the problem at:

They say to find the "AdobeViewer" key but the location they point you to doesn't have it. I decided to search for "AdobeViewer" and found it in another place. I deleted the key then reinstalled. It worked this time.


Related Discussions

Related Forums