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Adjusting Display properties AST Laptop

By philhudd ·
I am using an AST Ascentia M 6000 Laptop but, I am finding it impossible to select any other display than 640 x 480. I have tried many different ways to do this ranging from the basic control panel slider (which selects but will not slide!) to changing the registry entries. All to no effect! I have tried e-mailing AST and Ari-Service with my problem but they seem to be completely unprofessional and, have not replied to ANY of the six mails I have sent them over these past three weeks. Any ideas? I would be very chuffed indeed if someone can solve this for me, as it is really beginning to bug me now.
Regards,
Philip Hudd

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Adjusting Display properties AST Laptop

by TxITGuy In reply to Adjusting Display propert ...

Sometimes a problem like this can be as simple as an old, incorrect, corrupt, or missing video device driver. Do you know what video chipset you have? If you can find that out, you can get the most current driver from a site like http://www.driverguide.com/ or from the chipset manufacturer's site. It also should be available at AST's site.
I'm going to subscribe to this question, so post a comment if you need additional help.

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Adjusting Display properties AST Laptop

by philhudd In reply to Adjusting Display propert ...

Thanks for that idea, but I,ve already updated all the relevant drivers. I would still appreciate any further ideas that may spring to mind.
Regards,
Phil Hudd

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Adjusting Display properties AST Laptop

by TxITGuy In reply to Adjusting Display propert ...

Well, let's see. Since you have the latest drivers (I assume for the display and the video "card" since you said all relevant drivers), the next step is to check the hardware itself.
You may have already checked this in the process of dealing with the drivers, but have you looked at the device listing in Control Panel's system applet (device manager tab)? Any Exclamation or Question marks on _any_ device?
If not, then switch to the performance tab and make sure you are not running in compatibility mode (this usually affects
hard disks, but other things can cause it...usually an IRQ conflict).
What we are looking for is an IRQ or Base Address conflict (or both), between your video card and another device on the system. If this exists, at least one device will not function optimally. Message me back with what you find.
Ben

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Adjusting Display properties AST Laptop

by philhudd In reply to Adjusting Display propert ...

Thanks again for trying. I haqdn't looked for conflicts so nice try. no good though I'm afraid. no conflicts and the system set for optimal performance. Again, I find a door closing before me. :-(
I wonder, could this be a design fault. I don't see how they could have made such a whopper, but is it possible that this is the ONLY setting this laptop can be set to? Anything else u come up with will be most appreciated.
Thx again,
Phil Hudd

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Adjusting Display properties AST Laptop

by TxITGuy In reply to Adjusting Display propert ...

It is possible that that's the only thing it can be set to, but rather unlikely unless they simply put the wrong video chipset on the board. I can't imagine it being anything else without showing some kind of error message though.
If this was a desktop computer, I would say take the cover off and see if the label on the card matches what the system says is installed. It's not though, and so you can't do that.
There used to be a DOS based utility that was bundled with (I think) version 5 or newer, that could be used to get this information. I can't remember it's name right now though, or where to get it. You might see if you can get it with System 2000 (freeware), available at:
http://www.computerhelp.org.uk/sys2k.zip

or with System Analyser (shareware), available at:
http://ourworld.cs.com/jniekus/sa52sde.zip

Whatever utility you use, run it in plain MS-DOS mode, so that Windows won't interfere with what it reports. If either of these utilities work and report adifferent video card/chipset, then you can:
a. complain to AST (if and when you get ahold of them).
b. download and try the drivers for the reported chipset (be prepared to remove them, just in case they don't work).

I'm not sure what else tooffer at this point, laptops don't like to be taken apart by the end user. Good luck.
Ben
P.S. I'm still available if you find something you think might be useful towards solving this problem.

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Adjusting Display properties AST Laptop

by philhudd In reply to Adjusting Display propert ...

Many thanks for the suggestion I'll try the dos based programs and let you know if it helps. AST still haven't sent a fix. They're bloody useless! lol If you remember the utility name, I'd be real happy. Now you see what I mean about it being a real headspinner. It just doesn't make a lot of sense. Thanks for trying, you've given me some angles that i'd have probably overlooked and at least now I know I'm not just being stupid!
regards,
Phil

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Adjusting Display properties AST Laptop

by TxITGuy In reply to Adjusting Display propert ...

It's been a long time, and you may not even be looking for an answer anymore, but since the question is still open...I have one more possibility that I wasn't aware of initially. Have you tried starting the laptop in safe mode and checking for 'ghost drivers'? If you have ever reinstalled or upgraded drivers for a device, or had the hardware device itself replaced, the original driver's often remain behind.
When you are running in normal mode Windows will hide these drivers from you, andis supposed to ignore them. In practice, however, it doesn't always work this way and these left-overs can interfere with the operation of other similar hardware.
When you run in safe mode, however, Windows will show you all the drivers installed on your computer. Anyway, here's a step-by-step:
1. Determine what hardware your computer currently contains and collect all the appropriate device drivers.
2. Start windows in safe mode. (Hold <Ctrl> during boot until a menu appears, then select "Safe Mode")
3. Open Control Panel ---> System --> device manager.
4. Expand each category and look for the following: (note: don't mess with the System devices category, these rules don't apply to it)
a. Multiple EXACT duplicate entries.
b. Entries for devices no longer
present.
5. If you find any of these, then remove ALL the devices in the affected categories.
6. Reboot into normal mode, Windows will detect your Plug-and-play devices and walk you through driver installation for them.
7. Open Control Panel ---> Add New Hardware to check for Legacy (non Plug-n-play devices).
8. Reboot your computer again.
9. See if your video settings work.

Hope this helps.

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Adjusting Display properties AST Laptop

by philhudd In reply to Adjusting Display propert ...

The question was auto-closed by TechRepublic

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Adjusting Display properties AST Laptop

by tjc In reply to Adjusting Display propert ...

Old labtops were not designed for anything over 640x480. Check with the manufacture that the resolution can go higher.

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Adjusting Display properties AST Laptop

by philhudd In reply to Adjusting Display propert ...

The question was auto-closed by TechRepublic

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