Discussion Locked

Advanced PC Problem

0 helpful
21 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Hello,

This is the situation, The person whom's computer I am attempting to repair had windows 98 SE installed, and kept getting several errors and blue screens, so I upgraded to Windows 2000. Once the setup was done, I decited to install SP3, which I had things to do, so I started the setup process, and when I came back it was blue screened.

When I proceeded to turn on the PC once more, all that happens is the Yello HDD Light and Power light come on solid, then after 30 seconds the HDD LED goes dark. The Monitor gets NO signal and remains in standby mode. I thought it was the monitor at first, but the monitor is a known working one. Anyways I removed the Hard Drive thinking it may be causing problems, but it was not.

I noticed the system was very very hot, so I called the person and found out that this PC, had been running for about a year with NO fan, only a heatsync on the Processor, which would explain the error messages in windows 98.

To confirm this (Before it went dead) I was unable to install anything, the setup would lock up, so I put a fan by it, and it would do setup and thats how I got windows 2000 setup on it).

Now what could have gone out, to make it where I get nothing when the power is turned on? The monitor is getting a signal, but remains in standby, but if I take the Monitor cord off it says "No Signal Detected", and the monitor works fine with other systems.

I also replaced the Video Card, and still nothing. Any clues????

21 replies

by thechas

The monitor is not necessarily getting a signal. When the PC is off, but the cord is connected, the monitor goes to sleep.
When you disconnect the video cable, the monitor senses the change, wakes up and then determines that there is no signal.My first suspect is the CPU.
1 year without a fan, and system errors. The only question was when would the CPU finally fail.

If the CPU checks okay, it could still be heat damage. The CPU socket, voltage regulators, even the chip-set.

Depending on how the CPU failed, it could take other parts out with it.

Chas

by michael34

Could you please read my comment and let me know what you think? You can also email me at: Michael34@bak.rr.com
Thank You for the help

by opatzg9

You never did say what kind of processor it was or how old the machine is. Old pentium p75/90 someimes only came with a heat sink but best bet would still be new processor with heat sink and fan. May be better off upgrading if an atx case to something much faster.

by michael34

The Processor is an AMD 850 Mhz. The PC is around 2 years old and was made by HP. To be honest the pc is very small, and even with the fan they provided, I don't think that it would be enough to keep all the heat from the heatsync from damaging the system.

by michael34

The Processor is an AMD Athlon(tm) Processor 850 which has one huge heatsync on it.
Thank You for the help

by dragononedon

When the CPU overheats it's not only the cpu that gets ruined. Sometimes the mother board and or other components.
Try using a different cpu in it (Of course with viable fans working) and see if the system boots. if not then your motherboard is shoot as well as the cpu.

by michael34

Yeah, I know its a bummer, Could you please read my comments and let me know what you think????
Thank You for the help

by cg it

It's trial and error to try and troubleshoot problems at the hardware level without a POST card. TheChas is the man for hardware level stuff and I'll give on suggestion. Visually inspect each component for scorch, discoloration marks, leaky capacitors. Then if you have known good items that match those in the computer in question, start replacing each component with a known good one. If you've replaced the processor, memory, video, Hdd will all good known parts and still have a problem, chancesare it's the mainboard.

by michael34

Due to the way HP designed this model, I am unable to get directly to the system board, however I did inspect everything I could see, and found no apparent damage, Could you please read my comment and let me know?
Thank You for the help

by fred07

I agree with all above and add info.
Most of the MMX technology cpu's did not have fans. I have many 233mghz without fans and they atill are FINE. Cleaning upkeep is more of a problem or missing mouse covers.
Know that an overheated cpu does and will damage the MB very fast and for sure.
A power supply fan is very necessary in old units as they were designed for air flow cooling for the entire unit.
No one mentioned the power supply may be going bad and that is the only thing I would further check before the unit became cannon fodder. Especially if this is an older unit.
If this is an older unit it would not explain the error messages on any OS due to lack of any fan or heat problem.
I would install Mother Board Monitor and use it. A new MB bios has all that info in the bios.
Hope this helps.

by michael34

So you agree it is the System Board? The PC is a HP Pavilian 9695C, and it only a few years old. I checked the Power Supply and it works fine, as does the fan with it. I was able to rule that out at the start. I am ruling out the Processor and Ram, JUST because it will not enter BIOS, and I figured that if those components were damaged it would not display the correct information about them.
Thanks For the help.

by michael34

**Comment Added Tueday, June 10, 2003 5:00 PST**
Alright,

I was informed by another tech I have worked with for several years to remove the CMOS Battery and wait for a hour, which I did and after an hour it finally showed me the bois information which I have listed below:

Phoenix Bios 4.0 Release 6.0.e

CPU: AMD Athlon(tm) Processor 850
640K System Ram Passed
255 M Extended Ram Passed
System BIOS Shadowed
Video BIOS Shadowed
UMB Upper limit segment address: E94F
Mouse initialized
Fixed Disk 0: Maxtor 94098U8
ATAPI CD-ROM: LG CD-RW ced-8083b
ATAPI CD-ROM: Pioneer DVD-ROM ATAPI Model1 DVD-114 0124

When I push F1 to enter setup it just freezes and says Entering setup, but never enters setup. Also I have the CMOS Batterydisconnected, as it is the only way I can even get to this information. If I plug it in, it will give me the info, however when it restarts it just does nothing.

I am saying the system board itself, would this be correct?

by thechas

If this is a socket A system, I have seen a number of systems that have problems when you allow the BIOS to automatically set the CPU speed.
I now ALWAYS set socket A FSB and CPU speeds manually.

If a socket A, I would start with a new CPU first. They run VERY hot, and really need a fan all the time.

Even if it is a slot A system, I would try a new CPU before the main board.

If it does turn out to be the main-board, I would suggest that the customer invest in a new system instead.

First, you may have problems installing anything other than a HP motherboard. Once you check the cost, you will see why I suggested a new system.

Second, should the owner ever wish to use the restore CD, it will usually error out if the motherboard is not a genuine HP.

Chas

by fred07

TheChas has it on the nose. That processor is literally "hot". Should never have been installed
without a heatsink fan.
My advice would be to do as Chas says.
I will add that the cpu may be okay if you are still getting any post at all. I doubt if I would ever trust the cpu or MB again. Good to dink with or set up for "kids".
It is a shame on some one for that to leave any shop without the cpu heatsink fan installed.
cannon fodder me thinks.
However in my shop I would check the cpu in a good MB with a GOOD heatsink fan [yes AMD heatsinks are huge] and use it myself. Same with the MB. If all checked out it would only go "kid"
for games.

by stevefreeman

Whoever said that the AMD 850 doesn't generate much heat is incorrect. I have a AMD 750 that requires 3 fans to cool it in a 80 degree room and it had problems with 2 fans in 70 degrees. The CPU eventually took the Mainboard out. Good luck.

by www.pinoyfun.com

I have a slot amd 800 for almost 5 years now on an asus k7m mboard. it has dual fan heatsink and now i made it as my redhat 9 fileserver with promise ide-raid 1!! This is where i am writing this response right now. i could say that this amd system is one of my most stable systems so far it just runs forever. i have a new p4 2.4 on gigabyte and it already rebooted without warning just within 3 months! Another one piii 1.2 celeron is almost stable but i had problems in APIC implementation.

Your system just got too much punishment resolving it wouldn't justify cost and time. MB or CPU or RAM what would you do? Your BIOS/CMOS info is just about 25% of the whole thing. Believe me your system will never be stable no matter what you do with it.

This discussion is closed to new replies.