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after format, modem won't dial out...

By lora_burgess ·
At some point, my brother's machine was so problematic, I decided to do an F-disk and format to start out fresh. At that point the modem was fine and functional.

When I went to run the install for the motherboard and several other things on it, the setup.exe would give me stack dump errors. (lovely) In desperation, I would explore the cd and do my own. In the instructions I saw there was a comment about simple pci-to pci bridge driver. (the wording in the 98 instructions did not matchwhat I actually saw there)

Now the modem is installed (used the Conexant modem ID program from manufacturers site. So I know I have the correct driver. Under modems, more info shows the modem is functional and all appears well. When I try todial out, I get that there's no dial tone present. (testing the plug with a phone shows that line is fine.) Other than the modem not working, the system is great.

Do you feel that the non-functioning modem (which is PCI) is affected by the pci to pci driver that I didn't replace? Or unrelated to what I noticed? Any advice to try? Thanks for any help.

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after format, modem won't dial out...

by lora_burgess In reply to after format, modem won't ...

Apologies, I should elaborate: Elite K7SEM motherboard with 1525 conexant pci modem. (Yes, I know, buy a real modem)

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after format, modem won't dial out...

by opatzg In reply to after format, modem won't ...

Modems always seem a little flaky especially on reinstalls of the operating system. As a genereal rule of thumb I add one peripheral at a time after loading the operating system and always make the modem the last thing I install. I also make sure each item added works after a shutdown restart before adding the next component.
My best recommendation at this time is to uninstall the modem, boot up remove all modem devices, shut down restart, shut down reinstall the modem, install drivers, shut down restart and try it again. Good luck

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after format, modem won't dial out...

by lora_burgess In reply to after format, modem won't ...

The question was auto-closed by TechRepublic

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after format, modem won't dial out...

by TheChas In reply to after format, modem won't ...

For no dial tone, double check that the phone line is plugged into the correct jack on the modem.

Most modems disconnect the pass-through line to the connected phone.

If you connect the in-coming phone line to the pass through jack, the line is disconnected when you attempt to dial out with the modem.

Chas

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after format, modem won't dial out...

by lora_burgess In reply to after format, modem won't ...

The question was auto-closed by TechRepublic

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after format, modem won't dial out...

by arichart In reply to after format, modem won't ...

Have you checked the communication port that is listed by the modem? Sometimes this can be a small but annoying problem. To check the status of the comm. port, go to the control panel, double-click on the modems icon and click the properties box ofthe said modem. There should be a drop down menu showing which port is being used by the modem.

Ultimately it might be easier and quicker to uninstall the modem and do a reinstall if you have the driver on a disk. Good Luck!

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after format, modem won't dial out...

by lora_burgess In reply to after format, modem won't ...

The question was auto-closed by TechRepublic

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after format, modem won't dial out...

by sgt_shultz In reply to after format, modem won't ...

i think the modem is bad. if 'more info' works, i think you've proved the driver is installed ok. this 'no dial tone' is the most common failure mode of modems in my experience. the part inside the modem that switches the modem 'off-hook' has failed, imho. because it sounds like you are savvy enuf to make sure you have the phone line plugged into the modem in the 'line' port(as opposed to the 'phone' port.

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after format, modem won't dial out...

by lora_burgess In reply to after format, modem won't ...

The question was auto-closed by TechRepublic

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after format, modem won't dial out...

by dmiles In reply to after format, modem won't ...

Try running setup of the Modem and Drivers again,it is difficult to load the drivers after a format

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