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Allow Managers to Shadow Users in Citrix

By BearyAnn ·
I want to allow my site managers permission to use the SHADOW feature of Citrix so they can assist users. I have assigned permissions via "Citrix Configuration Configuration" to query, shadow, logon and connect with User Access. Whenever they launch the published application to begin shadowing they get a message they cannot log on to the citrix server. What step am I missing ?

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Here is the Answer

by BearyAnn In reply to Allow Managers to Shadow ...

I received a couple of emails asking how I did this, so here it is:

Publish the application using the command line: c:\ProgramFiles\Citrix\System32\wshadow.exe (or whereever it is installed on your system, this is the default) Assign the users group.

Then go to the Citrix Connection Configuration on the toolbar. Select SECURITY then PERMISSIONS. With the selected user group click ADVANCED and EDIT. Be sure this group has permissions for query and shadow, I also included logon and connect. If permissions are not changed the users will not be able to use the published application.

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