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Alternative driver cannot be installed

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4 replies

by and_the_beat_goes_on

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NT 4.0, sp6a, Added a HP895CXI printer to the network via a Jet Direct Card. No problem with NT 4.0 driver. When I attempt to load Win9x driver I get the Alternative driver..... message. Technet only refers to this with regards to cab files. I have downloaded the driver directly from HP and expanded them properly. I do get the *.inf file but get the above message when it tries to install. I have tried HP's corporate and home versions of the driver and get the same results on both. I have never run into this before, has anyone else, (in the meantime we are trying to locate the original CD to see if that helps) (this printer has been around a while and we usually don't put inkjets on the N/W though the few that are there have never had this problem. Any ideas would be appreciated. Thanks

4 replies

by supertechie

Try installing the printer driver locally on LPT1, and not pointing the machine at the network port you are using. After you have done this, go into the printer settings, and add the network port you should be using. It should work with no problemsthen. http://www.hp.com/cposupport/printers/software/dj867en.exe.html is the correct URL for the business version of the driver, and you should be using this, as the home version checks for connectivity to the printer before it completes the install.
I hope this helps.

by supertechie

Forgot to comment that you will also probably have to install the driver locally on the workstation, not via the server.....unless you go into your shared printer properties on the server and add it to the shared driver pool, there are options for the operating systems you wish to have supported in there, have the (uncompressed) drivers ready in a source visible to the server though.

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