Late last year I was promoted to manager after 7 years as the sole IT staffer for our company. At that time, I was told I could hire an assistant to do most of the PC support tasks. I hired someone who is technically very able but seems to be very scatterbrained. I’ve had numerous discussions with him regarding the need for attention to detail but every day is a new adventure. How do you teach someone a skill like attention to detail? As his manager, I am responsible for his actions and can’t seem to make a difference unless I scrutinize everything he does. FWIW, he’s otherwise a good employee that works hard if I keep him busy, very even-tempered and good with our users.
-pebs
