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amr modem

By billnnsherig ·
my modem diagnostics says there are no problems but when I try to log on to the internet I get error there is no dial tone but my phone line is working just fine what is the problem.

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by CaifaX In reply to amr modem

Maybe your amr riser has broken. Take a look a it, maybe is burned in some part. Try to change it and see if it works out.

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by TheChas In reply to amr modem

First off, Modem diagnostics only checks the computer side of the modem. Unless you use full diagnostic software with a loop-back plug, the test just cannot tell if the phone line side of the modem is working.

Does your modem have 2 phone jacks on it?
If so, start by swapping cables, or moving the phone line to the other cord.

Still doesn't work, try a new phone cord.

If that does not take care of the problem, odds are that the phone line side of the modem is bad.

I recommend installing USB external modems for anyone using a modem.

1. you don't have to open the computer case.

2. if the phone line gets a surge from a lightning storm, you only need to replace a $20 modem and not a $100 motherboard.


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