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    An attitude of tech support


    by foringmar ·

    Three days ago I asked our tech support what to do, or rather what is the cause, when Windows XP Backup will not respond to schedulled task anymore, and when backup up system state, there is an error regarding not beeing able to make a full system state backup. COM+ Class Registration Database cannot be fully accessed due to some access permission irregularities.

    The support person answered: “Well it’s because the users change things on their own”. And he refused to give any assistance whatsoever.
    I think this is a very fatalistic attitude. And I don’t think support is doing what they are paid for.


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