Anti-Virus Software stops running

I'ld start by running a scandisk in safe mode to clean up any directory/file allocation problems. Erase temp files and temp internet files, run adware from lavasoft.com to clean up spyware, defrag the drive, and then try the antivirus packages again. What operating system are you using?

Its Windows 98 SE

Perhaps this will help. Be sure to run your anti-virus program when not connected to the internet. The slowness may be from needing to clear your temporary internet files. You also might try running a scan disk and defragmatize. To do that you need to close all open programs (Go to your desktop-Click Ctrl Alt Delete once all together- this will bring up all programs that are open. Take one at a time and click on END task. That closes that program. ALWAYS LEAVE EXPLORER AND SYSTRAY on. Those are never to be removed. Hope this helps--bheddens

Hi

Try and install the software when the computer is running in Safe Mode. Make sure you have lots of space on your hard drive. Run scandisk or Norton Disk Doctor and defragment your HDD as well. If this does not work go to Symantec's site and post the problem. If you need to do this make sure you tell them everything, otherwise you will receive a standard reply saying reinstall etc...

It is also a possibility that you have a variant of the klez virus, which has been very active the last few months. Klez can take control of your virus scanning software. You will need to remove it in DOS. Symantec and McAfee boh have directions for doing this withtheir software or you cn download a trial version of Nod32 for DOS from www.nod32.com.

The klez virus is a nasty little bugger and carries another virus with it. You may not be able to complete the uninstall in windows or DOS since some of the files may be missing, damaged or infected.

Norton has an automated fix. Go to symantec and download the file. Save it to the desktop then run it. If you can't uninstall Norton you may need to reinstall first. The program may still be damaged but you'll get the files back to remove it correctly. Then remove it and reinstall again.

Bugbear Virus will also shut down NAV. The program will open, everything looks right, then bingo, its gone. One clue is that, when you open NAV, real time scanning is turned off, even though you have turned it on initially. Same deal as above forKlez. With the shut down problem, I'll go for Bugbear.

This question was closed by the author