Anyone with expertise in cameras?

By jfuller05 ·
The place I work at has a surveillance system. They wanted to be able to rotate their camera more tightly. I found out that the camera hadn't been working correctly, i.e, it won't move. They asked me to install a GV Net v3.1 card in the computer hosting their surveillance software and cameras. This card is supposed to tell the camera to move. Well, installing the card didn't correct the problem. I don't know anything about surveillance systems, but I do know that if the camera wasn't working to begin with, even with the card installed correctly; I don't think it's going to fix the problem. I was told that the problem lied in with the software and that maybe it wasn't configured correctly, but the card is configured just the way the booklet told me to. Any suggestions?

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We likely would need

by IC-IT In reply to Anyone with expertise in ...

the camera and mount, makes and models.
Have you inspected the camera and mount to verify they were manufactured to move?
Is gv Net the software to control the camera?

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Yeah, I wrote too fast

by jfuller05 In reply to We likely would need

...the camera, as I was told, is manufactured to move. I believe the software and cameras used are "iSee", but I could be wrong; I'll get back with you on that. They have 13 cameras and camera 13, which is located on the top of the two-story building, is the pan-camera. In my opinion, the system would have to be setup as a geovision system.

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Mounted atop a two-storey building ...

by OldER Mycroft In reply to Yeah, I wrote too fast

I doubt if anyone in this company actually know what camera it is.

Before you spend multiple hours of wasted time you ought to organise some form of retrieval for this camera. If nothing else, if it hasn't moved for a while, exposure to the elements could have caused seizure of the motorised parts.

Better to ascertain that it can move and will behave by reacting properly to commands, while tested in laboratory circumstances before remounting it two storeys up in the air.

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I'm with Older Mycroft here

by OH Smeg Moderator In reply to Yeah, I wrote too fast

I would be looking at physical Damage to the actual Affected Camera as the first option not a Software issue.

Also if it was originally a Software Issue and the camera has been there for a long period of time not moving it could have seized up. It's not uncommon particularly in a Polluted Environment.

Remember that Vehicle Exhaust Gasses these days after lead was removed from fuel emit H2SO2 Rotten Egg Gas which combines with water in the atmosphere and comes back as H2SO4 or Sulfuric Acid. This is fairly detrimental to most mechanical devices that are constantly exposed to the elements.


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by jfuller05 In reply to I'm with Older Mycroft he ...

I was thinking that it might be physical. Alright, now I know where to start, thanks!

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Your Welcome EOM

by OH Smeg Moderator In reply to Thanks
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by OldER Mycroft In reply to Thanks

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