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AOL compatability with wireless DSL

By randirushe ·
We recently switched to wireles DSL and now my AOL does not work (my husband has no problem with his and we have the same set ups). I talked with AOL who told me this was a DSL issue. I talked with Verizon DSL who told me it was an AOL issues. Back to AOL who again told me it was a DSL issue. Can you give me any insight as to which way to go? The problem is that AOL cannot locate the DSL connection when it does its search so it sounds to me like it is an AOL issues. I hvae no problem connecting to the internet directly through Internet Explorer.
Thank you.
Virginia Harwood
RandiRushe@aol.com

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by tech_wiz03 In reply to AOL compatability with w ...

If you can connect through Internet Explorer then it ^^^IS^^^ an AOL issue. AOL is a frontend that just tells Internet Explorer how to connect to them. In reality everything you do on AOL uses the resources of IE to give you the impression that you are using something sophisticated.
First try this. Goto START->Programs->AOL->AOLsystem->systemUtilities
Once there select to clear the cache then select uninstall the AOL adapter. Reboot and try to access AOL (The adapter will be replace with a fresh clean one). This should remedy your problem.

regards
rick

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by randirushe In reply to AOL compatability with w ...

Thanks Rick - I was very hopeful when I read your solution because AOL did not tell me to try that - so I did what you suggested and still cannot connect through AOL. Any other suggestions?

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by CG IT In reply to AOL compatability with w ...

need some more info like are you running XP? if so do you have its firewall turned on? if not do you have a firewall? Which DSL router you using [brand and model #] how is IE configured? how is your network card configured?

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by LMon In reply to AOL compatability with w ...

It sounds like a definite AOL issue reason being your connecting through verizon and getting online. If your main connection with dsl is Verizon you should not be connecting to aol through the aol connection you should just go to aol.com in ie then sign in to aol. AOL is real pain in the rear when it comes to connectivity since the use a different standard than everyone else. Personally I would get rid of AOL and just keep verizon as the internet connection if you dont want to lose your email account because you a business AOL probably provides a service package for just email and would probably would be alot cheaper than paying a connection for aol and verizon.

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by randirushe In reply to AOL compatability with w ...

To answer some questions:
1)

need some more info like are you running XP? if so do you have its firewall turned on? if not do you have a firewall? Which DSL router you using [brand and model #] how is IE configured? how is your network card configured?

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by randirushe In reply to AOL compatability with w ...

Disregard that previous comment - I guess I hit the wrong key at the wrong time...
anyway - to answer some of the questions:

1) running XP Home edition
2) do not know if the firewall is turned on
3) not sure if I have a firewall
4) using Cisco Systems (LinkSys) Wireless-B Broadband Router, Model BEFW11S4 (USB connection)
5) what details do you need as to how IE is configured?
6) not sure how network card is configured

Sorry I am not much help on some of these questions.
I considered getting rid of AOL but I like some of the features they offer through their software - features that are not available via the .com site.

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by CG IT In reply to AOL compatability with w ...

well if your husband doesn't have a problem and you do I hate to disagree that both your setups are the same but obviously they are or you would have AOL running.

So, XP Home's [which by the way does have a firewall] firewall may be causing the problem if it's turned on. BUT, lets start here. When you get to the AOL log on screen to enter your user name and password it will also give you what type of connection your using. It should say something like broadband [cable/DSL/]OR ISP/LAN connection. If it doesn't thats a problem. Has to say that for you to use AOL on broadband [cable/dsl]. There should be a sign on options options button.click that and rerun the add modem wizard which will detect your LAN/DSL connection.

Get your husband to work on it!!! since his works.

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by randirushe In reply to AOL compatability with w ...

Let me just say that I got AOL to work with my DSL. Thanks everyone for your advice - although none of your suggestions worked. What I did was to go to Network Connections and removed my device from the bridge - and it works fine - no other changes. You might want to add this solution to your repertoire of responses to this question.

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