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AOL Hanging at Authentication

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by mtrobinson

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I have a client that is using a fresh load of WIN XP Corp. Ver., Office 2000 and AOL as her ISP. Everything works fine until she goes to AOL, when the modem connects then talks to the network it starts to authenticate the password it hangs. At this point the only option is to log the user off and then 2 out of 3 times it hangs on user log off, only after the AOL event. After many conversations with AOL techies, they say it is not AOL it is the pc. Any help would be greatly appreciated.

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by borginva

I am not sure if this helps, but the problem is either with AOL or files within the WINDOWS directory. I have add countless issues with AOL and all they tell me to do is format... There are only two fixes I could tell you that I have had to do myself, so if anyone has a better solution, I hope they can help you:

1 Uninstall AOL completely. Scan the disk for errors. Clean the registry using Norton, Microsoft's RegClean, or JV tools. I use ALL of them for a good clean. Empty that Recycle Bin and defrag it. Then reinstall AOL, pick diffent access numbers, and try again. Make sure you are using AOL 7. As much as I hate to admit because I love the unclutterness of v5, v7 is more stable.

2 A reload of the Windows directory... Ouch. I had to do it several times in 7 years because of AOL problems, and only AOL problems. Even fixing the Windows files myself, and manually redoing the registry, it sometimes came down to a reload because of AOL. AOL and Norton are the only two headache problems I have ever dealt with all these years.

I hope option 1 helps, and if someone can give you a better suggestion than the all familar alternate (option 2) then good luck with that too.

From another AOL member, good luck!

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