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Apologizing..... sign of weakness?

By netforce ·
Just want to see what kind of feedback I'd get to this. I've heard that apologizing via phone, email is sign of weakness.

Scenarios:
Let say your a little late replying to a client

Technical product not working for client.

Perhaps it depends on the severity of the issue and how valuable the client or customer is to you.

Your take?

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Sign of consideration.

by CharlieSpencer In reply to Apologizing..... sign of ...

It shows concern. I also disagree with those who feel it explicitly assumes liability on the part of the apologizer.

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I second that sentiment <NT>

by Fregeus In reply to Sign of consideration.
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Sign also

by santeewelding In reply to Apologizing..... sign of ...

of an open hand, as opposed to some fist of strength.

Help is what you're up to, isn't it?

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Sign of Strength

by GSG In reply to Apologizing..... sign of ...

It takes an honest person, and someone who's not afraid to be able to admit when you are wrong and offer to make the situation right. Of course, I'm assuming that the apology is a sincere one.

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But then, how would it be

by The Scummy One In reply to Sign of Strength

classified or determined if it was not sincere (email/phone)?

I was kind of forced not long ago to send an apology to a group of people because they took offense when I complained about the lack of support here.
I said something like 'what a POS, dysfunctional, crappy sh1thole of a support structure'
and the wrong person was hanging around Scummy almost got canned for it, however I totally disagreed with the 'apology' as the statement is 100% true... But it looked sincere enough (after several drafts).

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To Whom it may concern....

by NotSoChiGuy In reply to But then, how would it be

I humbly and sincerely apologize for my outburst regarding the total lack of regard shown to our customers through our failed support structure.

Unfortunately, I let the incomprehensibly narrow-minded views of our management team jade my otherwise jovial personality, and in a moment of frustration that would be understandable to anyone with an IQ above room temperature, I let the fact that I care show through.

It is my hope that you accept this apology, and continue to waste your time and efforts with our talentless support staff.

Regards,

Scummy


Was that close??? :)

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:^0 -- close to the first draft :^0

by The Scummy One In reply to To Whom it may concern... ...

but the later drafts ended up stating something like 'I realize this was unprofessional behavior' and 'as a professional I should not have subjected anyone to...'

But I never actually apologized for my remarks validity, just the unprofessionalism of my actions.

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you are wrong

by $$$$$$$$$$ In reply to Sign of Strength

I'm not afraid to admit it.

"... not afraid to be able to admit when you are wrong and offer to make the situation right."

Don't like the generic "they"? I don't blame you, but that just came out a bit funny. Don't worry, I'm not offering to right your writing in any other situation.

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Agree with others...

by NotSoChiGuy In reply to Apologizing..... sign of ...

...in that a sincere apology, when warranted, is the bigger move.

HOWEVER...

I am so sick of people saying "I'm sorry" for things that aren't even close to being infractions. Devalues what should be a sincere sentiment.

For instance, if two people both turn the same corner, and bump into each other in the hallway, there is no reason to say "I'm sorry". "My bad", "oops", "you okay" are all legit, but not "I'm sorry". Yet, I hear it all the time.

Maybe I'm just growing tired and cranky over the entire superlative society we've become...but I think "I'm sorry" should be reserved for instance where your heart truly sinks over what has transpired.

I now step off of my soapbox! :)

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Don't live in Japan

by netforce In reply to Agree with others...

Don't live in Japan, they'll kill you with their politeness.

A culture based on politeness.

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