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applets/applications/shutdown won't work

By johnk320 ·
I recently connected my Win98SE laptop to a friends network. Norton AV (with recently updated definitions) caught several worms and successfully quarantined them.

Since then Win98SE won't shut down properly. When choosing the "normal" shutdown procedure - START, SHUT DOWN, SHUT OFF/RESTART - you get a momentary hourglass and then nothing happens. The ONLY way I've found to shut down is to do a CTRL,ALT,DEL then shutdown.

Additionally, if I open the control panel none of the applets will open. I get the same response as when trying to shut down - a momentary hourglass then nothing happens. The same holds true for some items in my system tray. Some will open, some just give me the hourglass.

Also, if I right click an icon on my desktop like
Net 'hood, my computer or the desktop itself and click properties, again I get the hourglass and then nothing happens.

Does anyone have any ideas what might be causing this? I have updated my virus definitions and scanned everything again and I also logged onto Trend Micro's web site and ran their AV checker - neither showed any evidence of viruses or worms. I have checked my win.ini file as well as my system.ini file but nothing looks unusual. I've
tried running the Win98 setup program from CD while booting and the CD is ignored during bootup (yes, the boot order in the BIOS is CD, HDD, Floppy). I have run sfc and restored any corrupt files that it found. That didn't help. If I try to run the Win98 setup from the cd itself I get the hourglass and then nothing happens.

Please help!!!

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by slathey In reply to applets/applications/shut ...

Completely remove Norton antivirus and internet security if you have it, from your system. Make sure the symantec programs are TOTALLY removed from your system! Then check your operating system for full functionality,i might suggest you run scan disc and system defrag also. Then re-install norton. You might also want to create an E.R.D.

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by tamj123 In reply to applets/applications/shut ...

remove the network connection.

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