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Applied for a Job, want to know what I should expect
LockedHey all! I recently applied for an IT CL3 Position at my local University and I want to pick the brain of the community here with some questions. I have never worked IT before, but I have Managed a Game Store where I ensured top notch customer service and generally had to diagnose and repair many systems. I have what I would say is a broad knowledge of PC software and repair; I’ve always fixed my own issues on all my home PCs whether it’s installing new software, redoing drivers, fixing registry issues and the like.
I’ve already made it past the Operations manager, to an interview with the Chair Committee, and now on Monday I have a tour and 2nd interview with the team. I’m very excited for this opportunity and I want to make sure I am ready.
So my question to you all is, based off of this Job description, what kind of level of work should I be expecting? They required not degrees, no certifications, nothing, just a strong knowledge of PC/and or Mac software and applications.
Here is their post below:
We are seeking to fill one position as IT Specialist, Career Level 3. This position works both independently and collaboratively to provide technology support to faculty, staff, and students through on-site, phone, email and remote assistance. Responsibilities include: maintain administrative technology hardware and software; maintain computer labs and classrooms; assist faculty, staff and students with software support issues; provide on-site support to ensure computers and labs are fully operational; supervise and manage student technical staff; provide media services support; troubleshoot client based network connectivity issues; monitor support queues for proper and timely completion; coordinate services with other IT departments; participate as an active member of cross-functional teams; investigate, analyze, and learn new and emerging technologies which have potential application in the campus environment.
Competencies:
Collaborative and an effective communicator who possesses a strong customer service orientation
Strategic and creative thinker
Demonstrated ability to providing effective technical solutions for a diverse community within a changing environmentWhat do you think I should expect from a job like this? Thank you all!