Aquiring Network Address issueLocked
One of my users has an HP Pavilion dv6000 laptop, XP Media Center Edition, SP3, MS updates up to date. I cleaned the system from Viruses/malware/spyware/adware about 2 weeks ago and everything was working great–fast and efficent.
the problem is:
The users was using the laptop at home connecting to the internet through their cable company using DHCP, and the laptop had been working properly after I had cleaned it up two weeks ago. the user brought it back to the office and said that it will not connect to the internet. I plugged the laptop into the companies network and sure enough, it will not connect to the network. after running all the malware/virus/spyware/adware software to see if something was preventing the connection and they came up with zippo.
since the laptop is set up for DHCP I figured let me try Static IP and it worked. I was able to connect to the internet, surf etc. i went back to DHCP and still getting Aquiring Network Address and won’t connect to the internet.
Any ideas as to why it won’t connect through DHCP. All my computers in the office are working fine on DHCP. it is just the laptop that is having the issue… in our office and in his home.
some added info:
I was told that his son installed Skype on the laptop after I had cleaned up the computer a couple of weeks ago. that was the only software that was installed on the on laptop however the laptop was working fine after he installed Skype. Just for ha-ha’s i uninstalled Skype and its tool bar utility to see if connecting to the internet would work with DHCP but it had no effect.
There is a wireless adapter in the laptop which I disable and tried to get on the internet using DHCP, no luck.