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ArcServe Doesn't Backup Entire Tree?

By ksugars ·
I'm on NT Server 4.0 with SP6a using the ArcServe Agent on a remote server and ArcServe 5 Enterprise to perform a backup. I have two different jobs that run (partial and complete) that include an entire user directory structure (around 3.3 GB - shouldn't be a big deal.) I went to restore some user files today and discovered that only the first few folder nodes of the user tree are backed up - the rest ignored, even though the entire tree is selected. This has been going on for months!

What could cause this? Disk error? Resources? There's plenty of room on the tape. There are no error messages of any kind. I thought it was backing up the whole tree (like it does with two other servers) but now I'm faced with explaining how this could have happened. I haven't a clue.

Does anyone like ArcServe? I sure don't.

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ArcServe Doesn't Backup Entire Tree?

by bohicam1 In reply to ArcServe Doesn't Backup E ...

Were you trying to restore from the partial backup? If files have not changed then they will not be included in this type of backup if it were an incremental backup. They will however be included in the full backup.
Good luck!

Mike

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ArcServe Doesn't Backup Entire Tree?

by bohicam1 In reply to ArcServe Doesn't Backup E ...

To further explain this, in the case of an incremental backup, those files that changed since the last full backup or since the last incremental backup, they will be backed up. During a differential backup, all files changed since the last full backup will be backed up. There is what is called an "archive bit". A differential backup will not set an archive bit, where an incremental one will.

Mike

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ArcServe Doesn't Backup Entire Tree?

by ksugars In reply to ArcServe Doesn't Backup E ...

It was not an incremental backup.

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ArcServe Doesn't Backup Entire Tree?

by Magetower In reply to ArcServe Doesn't Backup E ...

Have you tried doing a restore using the different selection options. Try doing a search or go by session instead of tree lookups. Also look at the database reports and compare the size of the backup reported there with the total size of the filesyou are backing up. Any full backup you run should be a close match. Another thing to try is to do a merge from one of the fulls just to see if the entire tree shows up. I know merges take time (3.3GB shouldn't be too long). We've done backups in excess of 200GB without major problems. ArcServe has its quirks but isn't too bad overall.

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ArcServe Doesn't Backup Entire Tree?

by ksugars In reply to ArcServe Doesn't Backup E ...

While only three folders appeared either in the tree or in the "by session" listing, when we performed a full restore of the server to another box ALL of the missing files appeared. It seems there is a limitation to the display of the file structurein the ArcServe software, caused perhaps by one user's files which included a very large tree with EXTREMELY long folder and file names (i.e., complete sentences). But the files were in fact backed up after all. It was impossible to select them because they didn't appear in the tree, but they did get restored when the entire tree was restored.

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ArcServe Doesn't Backup Entire Tree?

by ksugars In reply to ArcServe Doesn't Backup E ...

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