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ARCserve Help - or lack there of!

By Liz Lagrotteria ·
Does anyone know of any resource for simple, plain talk, help for ARCserve back-up?
I have some simple questions and the user guide and web site are no help. They seem to run me around in circles. It appears that no has written a book on this.

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Whats the Q

by tbragsda In reply to ARCserve Help - or lack t ...

I have similar problems with CA support of this great product. If you have a error #, finding good docs from the web site is a breeze, but for general info, or research it is a pain.

Also, anyone else hate their current licensing. The LIC app causes troubles all the time. In real DR mode, this could be a real problem. IE, can install the app with out contacting CA, but not the changer. Stuff like this drives me mad.

Great product, dont give up yet.

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I can't give up!

by Liz Lagrotteria In reply to Whats the Q

Parent company dictates we use it, but doesn't give us support. I'm one of a two person IT Dept., taking care of 150+ systems. All I want are some simple answers to some simple questions.
You know, I just want to know what time it is - don't tell me how to build a clock!!!
I see this all the time - for someone like me, a lot of the documentation out there is way over my head and I don't have the time to wade through it all. Just tell me what to click on and let me move on!
Thanks for lettingme vent!

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So, ask a question

by tbragsda In reply to I can't give up!

Once you have a backup system working, it takes little work to keep it running. Changing tapes, looking at a log etc. So, what are you trying to do?

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GFS Rotation

by Liz Lagrotteria In reply to So, ask a question

Well - we're trying to set up a GFS Rotation and I want to use a two-week rotation, with a full back-up on Fridays, and Diff. ones Mon-Thr. Then save the monthly tape. I can't get an answer about which tape is the monthly one. I can't figure out if it's the last friday of the calandar month OR the 4th friday.

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