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ARCServe Merge scsi error.

By mark.byham ·
Hi TechMasters,

Whenever I try to merge a tape in ARCServe it fails with a SCSI Error. Backup and Restore work fine but only a merge fails.

Windows Server 2000 Advanced SP4
ARCServe 2000 Advanced Edition Version 7.0 Build 1110

ARCServe error

TAPE E6300 Windows NT SCSI PORT ERROR[ABSL:4030 CMD:8h] SCSI Command Retry

Event System log Error

The driver detected a controller error on \Device\Scsi\Cpq32fs22

Hardware
Compaq Proliant ML530
Quantum UHDL Library 16 Slots
1xHP Ultrium 2 Tape Drive.

Cheers
MB

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by BFilmFan In reply to ARCServe Merge scsi error ...

I found the following ArcServe support articles that may resolve this issue:

http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC267113&docid=267113&bypass=yes&fromscreen=kbresults

I've found in the past that most of the Arcserve messages are so obscure that you have to call support to get a resolution.

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by mark.byham In reply to

Thanks for trying but different version and library.
Cheers

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by Blackcurrant In reply to ARCServe Merge scsi error ...

Hi

Arcserve error messages are impossible to troubleshoot. There is usually no information at supportconnect, and email support usually lags behind by at least a week.

If you want good dependable advice on this or any other Arcserve problem post here: http://www.tek-tips.com/threadminder.cfm?pid=478

The people that answer questions here are Arcserve gurus - they have helped me out of some tricky Arcserve problems.

Good luck

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by mark.byham In reply to

Thanks for trying, but yep tried that.
Cheers

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