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ARCserve not backing up Oracle.

By 9miles ·
We have a Windows NT 4 Server SP6 with , Oracle 8i Release 8.1.5
We are running ARCserve 2000 Adv Edition build 1100 and Oracle Adv/Work Group Backup Agent for Oracle Server.
I am unable to backup the Oracle database. I receive the error

Error8601 Failed to connect agent. (AGENT=dbaora7@ORCL, EC=Backup Agent Error --(85)"Invalid user ID or password was submmitted.".)

Following CA's technical support I have confirmed that the SID is correct. We are using the "internal" user name and password in the security settings for the backup job.
We have confirmed that the internal username/password is correct from a command prompt. We receive this message when trying to back up other databases on the network also.

Any help would be much appreciated.

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ARCserve not backing up Oracle.

by buyeda In reply to ARCserve not backing up O ...

Not sure if this is the case or not and maybe you have already checkd this but, does the service account for your ArcServe Oracle back up agent have permissions to access the database Server and folders you require backed up.

I pulled the following from cai.com:
Backup Agent Error - (85) Probable Cause: Incorrect username or password submitted. Solution: Re-enter username or password for the database server

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ARCserve not backing up Oracle.

by 9miles In reply to ARCserve not backing up O ...

Buyeda thanks for your answer but yes permissions are OK. The ARCservice account is a member of Oracle adminsitrators, as are local admins and can access the folders in Explorer.

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ARCserve not backing up Oracle.

by acattr In reply to ARCserve not backing up O ...

uninstall and reinstall arcserve. Or get Backup Exec. How much is CA charging for CrapServe support now a days? Last I used CA products they started charging for their lame support.

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ARCserve not backing up Oracle.

by 9miles In reply to ARCserve not backing up O ...

Umm.. yes, I'd like to use BE but unfortunately it's not my decision and I'm stuck with it. I agree about their support. I have uninstalled and reinstalled about four times now, thanks anyways.

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by 9miles In reply to ARCserve not backing up O ...

Problem now sorted.. server decommissioned.

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