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Are my help desk people insane?

By robo_dev ·
When a user's AD profile starts acting funny (gets out of sync or drive mappings start dropping off), their advice is the following:

With Windows XP up and running, turn off the power and/or pull the plug.

They swear that fixes flaky profiles every time.

Are they full of it, or does that work for some unknown reason?

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All Answers

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Maybe because it will start chkdsk on reboot?

by seanferd In reply to Are my help desk people i ...

Sounds crazy anyway.

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I never follow this advice.....

by robo_dev In reply to Maybe because it will sta ...

Just thought maybe this was some secret method like the hard-drive freezer trick.....

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If I'm guessing right

by seanferd In reply to I never follow this advic ...

It's an "I'm too lazy to walk someone through a chkdsk or perform it myself" trick.

It's also a very good "corrupt the hard drive trick", particularly if they recommend you have an Office document open.

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They are nuts

by IC-IT In reply to Are my help desk people i ...

I think Seanferd has nailed it, a bad sector or two.

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I may try it just for grins....

by robo_dev In reply to They are nuts

:0 I know it's wrong.

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It Works

by The Scummy One In reply to Are my help desk people i ...

just as well as taking a magnet too close to the HDD. Just as well as tossing the PC across the room, just as well as deleting all of the ntuser.dat files and reg hive

Actually, it does probably work better than those that I mentioned. So it should now be put on the list of FUBAR fixes

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With Windows XP up and running, turn off the power and/or pull the plug

by Jacky Howe In reply to Are my help desk people i ...

It's a really good way to corrupt a profile. Have they just recieved their certificates?

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I don't know diddly.

by boxfiddler Moderator In reply to Are my help desk people i ...

But I do know that's a crap recommendation. So, yes. Your help desk people are insane!

:^0

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What this achieves is discharging the Capacitors

by OH Smeg In reply to Are my help desk people i ...

In the PS and on the M'Board so that when they reapply power the system restarts in a fresh Clean state with no carry over from the previous operation running or loaded into the Memory/Cache.

Personally it's not something I would recommend but on some occasions it does work though it's more than a bit rough on the hardware.

Col

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I've <i>had</i> to do it

by seanferd In reply to What this achieves is dis ...

but never thought of it as a clever method for clearing a previous state. :^0

Interesting.

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