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Arial Fonts

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by dalejrfan

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I have a user who is having a problem printing arial fonts. Sometimes they print, other times they don't. For example, he can print a word sr-2 doc. and the body and footer will print, but not the header. He can print another word doc., and only thebody will print. If he prints another word doc., the whole thing prints. I tried reinstalling the arial font, and everything seemed to print fine after that. After a number of prints, it started happening again. Nothing has changed on his workstation recently, this seems to have just started happening for no apparent reason. Any ideas would be greatly appreciated. I'm at a total loss for this one.

5 replies

by kevin.dorrell

Try looking in the properties of the print driver and make sure it is not trying to substitute its own native fonts for Arial. If it is doing that, it may not be able to do some point sizes.

Kevin Dorrell,
Luxembourg.

by dalejrfan

Thanks. I've already looked at that.
I've even tried using a few different print drivers, but with no luck.

by curlergirl

Couple of things to look at. What kind of printer are you using - laser or deskjet or something else? Make sure they're using the latest drivers. Are these word docs being created on his workstation or somewhere else? Check the specific word docs and see if there is any font substitution going on - Tools/Options/Compatibility and click the Font Substitution button. If there is, the docs are probably old, may have been converted from an old version of Word or another wp program that used different printer drivers and fonts. Be sure its substituting a font that actually exists on the workstation. Finally, check the video drivers and make sure they're the latest ones. Believe it or not, we've had some NT workstations with AGP video that caused all sorts of odd print problems. Try changing the video card completely if it's AGP. Hope this helps!

by shanghai sam

Thanks. We are using an HP Laserjet 4si. Word Docs are created on his workstation. No font substitution. It turns out this is actually happening on a few other workstation as well. This could be something on the server.

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