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Asus ship Windows 7 'black screen of death'

By franklinfrench ·
The Korean PC manufacturer Asus has been shipping laptops with Windows 7 improperly installed.

Disgruntled consumers are greeted with a message when setting up their new purchase stating that the Windows 7 may be counterfeit.

When setup is complete the users are left with a 'black screen of death' - a wallpaper warning them that their copy of windows is not genuine.


A spokesman for Laptops Direct an online UK retailer confirmed a number of purchasers of Asus laptops had been affected by the problem.

Consumers are claiming that Asus has no support processes in place to deal with the problem. Stephen Giles, a Laptops Direct customer in the UK rang their technical support line and was told he should contact Microsoft to resolve the problem. Mr Giles says he was given an out of date support number for Microsoft. When he spoke to Microsoft he was told that if I was helped by an engineer there would be a minimum charge of ?45 for doing so.

A second call to Asus technical support in the UK again they confirmed the only options he had to resolve the issue were to go back to Microsoft or the retailer. When he requested a return of the laptop as improperly configured Laptops Direct emailed him referring him back to Asus again.

Mr Giles says: "Three weeks after ordering an Asus Laptop for an urgent requirment I am left with no laptop and no refund from Asus or Laptops Direct, both the technical support and the customer service is extremely poor"

4th August 2010, London

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The Law states in the UK

by The 'G-Man.' In reply to Asus ship Windows 7 'blac ...

that this issue is clearly with the retailer you bought the machine from. They know that.

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Laptops Direct don't see it that way!

by franklinfrench In reply to The Law states in the UK

Laptops Direct don't see it that way.

If you ring their technical support line it simply says ring the manufacturer.

I filled out a return request after speaking to Asus technical support and been told there was nothing they could do to help - I had to return the laptop to the retailer.

The Laptops Direct customer services emailed back saying they had --quote-- received assurance direct from Asus that your copy will be genuine --end quote-- even though they were aware the laptop had a

"Build 7600. This copy of Windows is not genuine"

plastered all over the screen.

Microsoft have obviously increased the severity of their 'non-genuine' warnings but Asus obviously haven't worked out how to avoid them appearing on their laptops when they ship.

Retailers are also not geared up to handle this problem when it slips through the OEM Quality net.

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Gateway (Acer) had that problem over here

by .Martin. In reply to Asus ship Windows 7 'blac ...

about a month ago, some of their all in ones were shipping with the same problem

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