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Attachements Problems

By mbertel ·
I have a user who is currently using Outlook 2000. He has been sending emails with attachments and several of his customers are unable to open the attachments. Some of his customers are using either Outlook 98 or Outlook 2000. I know several of his attachments are either zip files or they are excel files. I appreciate any help that any one can give. Thank you

Markus R Bertel

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Attachements Problems

by Stillatit In reply to Attachements Problems

Outlook 2000 attachments should send fine to any Outlook client.

The recipient must be able to unravel the files. If, for example, you send an excel file to someone without the program, they will not be able to open it. Same for zip files and some zip utility (like winzip).

Depending on what is in the files, the recipient may have a virus scanner which is blowing away the attachments because it thinks they are virus-infected.

A good test for the system is to have a recipient who cannotopen an attachment forward the message back to your user. If the user can open the attachment, the problem is not in the mail systems or either mail client. If the returned attachment is a text file with a notification that the virus scanner caught the file and substituted this text file, you will know that.

Good luck.

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Attachements Problems

by Stillatit In reply to Attachements Problems

The recipient could also have his security settings set to not accept any attachments from the outside. If your returned mail has no attachment, this may have happened.

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Attachements Problems

by mbertel In reply to Attachements Problems

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Attachements Problems

by eBob In reply to Attachements Problems

The solution depends on the real nature of the problem, which you forgot to describe. I doubt if it is any mail client compatibility issue, however.

It sounds like one of 2 things is happening.

The simplest thing is that the recipient might not be able to open the file. If the recipient has Word 95, and your guy is sending a Word 97 or higher file, then the recipient is going to have problems. Specifically, their Word is going to complain and be unable to open the file.

This fix for this is: have your guy "Save As...", either Word 95, or RTF. Or you can encourage the recipient to upgrade - good luck if they haven't done this by now.

Another area that may be generating problems is that the recipients' email systems are stripping the attachment. Some places do this. If this is the case, the recipient will simply not have an attachment. You need to check if this is the situation.

The fix is for the recipient to change their email system, if possible.

Another possibility is that the recipients' email systems are modifying the attachments. Like "StillAtIt" mentioned, maybe an AntiVirus tool is "cleaning" the virus. This could be either because of a badly configured email/AV system at their end, or perhaps because your guy has an actual virus that is getting in the email/attachment.

So do you have any details about the error at the other end? If they open up the email they do receive from your guy, and select Properties from the File menu, they will see a dialogue. Depending on the email client, click the "Details" or "Internet" tab to reveal the header. Have them select everything in that view, and paste it as raw text into an email back to you. It will show you if there are any problems with the email transport side of things.

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Attachements Problems

by mbertel In reply to Attachements Problems

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Attachements Problems

by mbertel In reply to Attachements Problems

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