The Problem:
– I can’t get internet access using my laptop through my new wireless router. I’ve used my laptop successfully at other locations (public library, Panera, etc), but I’ve never had wireless at home before (therefore, I’ve never had to set it up before).
The Background:
– I have perfect access using my desktop (hardwired to the router).
– Using my laptop, I can access the router settings wirelessly, but I cannot access the internet and Norton can’t download updates.
– The icons on the taskbar indicate an Excellent connection.
– I can ping the router using the laptop.
– According to the “Activity” in the “Wireless Network Connection Properties”, I am sending and receiving packets with no problems at all.
The Specs:
– I have a D-Link Wireless G ADSL2/2+ router kit.
– My desktop is running XP.
– My laptop is a Dell Inspiron with on-boadrd wireless. It is also running XP.
What I’ve tried:
– Changing the router channel from 6 to 5.
– Encrypting the connection and leaving it unencrypted. No effect on the problem.
– My TCP/IP properties are set to Obtain IP address automatically and to Obtain the DNS server address automatically.
– The router’s DHCP is enabled.
– I’ve disabled the onboard Wi-Fi, and instead used the USB Wireless adapter that came with the router. No love. Now I’m back to using the onboard wi-fi.
– I’ve allowed Windows to manage the wireless connection rather than the Dell Wireless Utility.
– I’ve made both IE and Firefox my default browser, with no difference in results.
– I’ve accessed the settings for both browsers and changed the SSL settings, with no difference in results.
– The Router is allowing open access.
– My SSID seems to be just fine.
– Windows firewall is disabled, as is Norton.
– I’ve run SpyBot, AdAware, Windows Defender, and Hijackthis on my laptop.
– I’ve disabled the wi-fi and plugged my laptop into the router using Cat5, with the same results: I can access the router settings, but no internet resources.
I’m not a computer newbie, but I’m not an IT professional; please don’t shoot a comment from the hip and assume I know how to execute your request.
Thanks in advance for any help I receive.
Joe
