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Audio problem with Windows XP

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by dwight

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I currently have a problem with Windows XP when I try to play any music or video. I have a Dell Dimension 8200, 1.8 GHz with integrated audio. When I put a music CD or DVD in, the voices are drowned out by the music, and what I can hear of the voices sounds hollow or ?in a can? like. This occurs in both Windows Media Player and RealPlayer. It is not the speakers, I have run a system diagnostic on the motherboard, pulled each of the expansion cards out, and none of this changes the problem and Dell is at a loss and wants me reload everything. Any help would be appreciated. Thank you.

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by thechas

I suspect a hardware problem with the integrated audio.

The simple test, would be to uninstall the on-board audio, disable the on-board sound by re-setting jumpers, or in BIOS, then install a sound card.

If the sound improves, then it is likely a problem with the CODEC chip, or the D-A converter.
Although, it could be a corrupt driver file.

If you still have the problem with a plug-in audio card, then a Windows System file may be corrupt, and Dell's advice to re-install everything, isthe best way to correct the problem.

Chas

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