AVG, Spybot, Ad-aware, CounterSpy all unable to update !

By missfluffy_ ·
Hi there all,
Hope you can help.
Recently I've been having major issues with my pc. I'll outline them and then list what i've done to try and solve the problem. I'm running XP on a Dell dimension 5100, and using SKY broadband with router (not wireless).

- on startup my internet connect seems to have issues aquiring network key (?) and to get the internet to work I have to disable then enable it again. (Or click 'repair').

- Also sometimes on startup it completely hangs at the stage of getting the net on, and avg running an update. I can't even cntrl/alt/del and have to power down at the switch. Doesn't happen all the time though.

- when I've fixed the net connection temporarily, the IE brower's being buggy. Sometimes it crashes completely when I first load the browser window, and other times my links are occasionally hijacked. I've run all my spyware programmes in their out of date status and only really found simple tracking stuff. Ran a Hijackthis and got rid of some more mostly simple stuff (after analyzing the log) and one potentially bad threat. Also tried CWShredder thing and nothing found. Did find a browser hijacker a few days ago, but removed it then and the problem persists. Have also deleted all cookies/temp folders/cache etc.

- my avg, counterspy, ad-aware, spybot s&d can't seem to 'see' the net for updates even though I've got access. I've tried uninstalling avg (and others) and reinstalling but no effect.

At the moment I'm using firefox as it seems slightly more stable that IE, however it did go to a wrong hijacked link only ten minutes ago, so isn't totally 'right'. I'm debating a complete wipe of the system (advised by my brother), but would rather solve the problem, not start from scratch.
Hope someone out there has experienced this and can help?
I looked up the W32Bagel that I found as a suggestion on this site, but as system date is obv after 28 jan 2004 then it would seem to not apply.
Am currently scanning my system with TREND MICRO housecall 6.5 online scanner as I type, hoping in the vain hope that it might come up with the goods.

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All Answers

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by Wizard-09 In reply to AVG, Spybot, Ad-aware, Co ...

Starting the system in safe mode, disbale system restore, then boot into safe mode then run spy bot and avg and the like once you find something and cleaned it out do this over and over to you find nothing

Keep us informed as to your progress if you require further assistance.

If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome.

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why safe mode?

by missfluffy_ In reply to try

Hey thanks for the replies..
I'd like to ask, why in safe mode? Is it purely if I delete something I shouldn't? Or does it delete stuff on a more permanant level? I've been running all my cleanup malware software stuff in normal mode.

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In Safe mode

by IC-IT In reply to why safe mode?

not all drivers, services, and startup items load. So basically it gives you more of a chance to delete any files while they are not in use.

You may also want to locate your HOST file. Open it with Notepad to see if any of the anti-virus ip's are being routed back to your address.
If you change anything, don't forget to saveas - any file rather than a txt file HOST has no extension.
Path to find HOST;


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host file clean..

by missfluffy_ In reply to In Safe mode

Hey at least I've one part of my pc that seems good

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try malware bytes

by Snuffy09 In reply to AVG, Spybot, Ad-aware, Co ...

Download/Install malware bytes (change the name when you install it, some nasties will not let you install if they pick up on the name) - run in safe mode. I have noticed that this program has found a lot of crap that the others do not.

Smitfraudfix was a good tool to use for getting rid of viruses like "Antivirus2009" make sure you rename this app to.

Also try to get your hands on the 3.22 version of the ultimate boot cd. its a great way to clean up your computer because it boots on its own Operating system & 100mb Partition from cd

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by missfluffy_ In reply to try malware bytes

I've already tried malwarebytes - running it again just to make sure.
I'll look into that other one now.
Thanks for the tip!

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A bit more info

by Jacky Howe In reply to AVG, Spybot, Ad-aware, Co ...

Follow the steps below with the System started and restarted in Safe Mode with Networking. Running in Safe Mode loads a minimal set of drivers for the Operating System. You can use these options to start Windows so that you can modify the registry or load or remove drivers.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu XP
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu XP
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.

After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

Click Start, Run type msconfig and press Enter.

Now if you have the Configuration Utility open.
Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, save the settings and restart the PC.
When the System is disinfected re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

Download Malwarebytes Anti-Malware, install it and update it.

Click this link<a href="" target="_blank"><u>malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

I would keep scanning with it until it is clean by closing out and rebooting and running it again.

Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.

Click this link <a href="" target="_blank"><u>bitdefender</u></a>

If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.

Download Spybot - Search & Destroy and install it. Update it.

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

Also run this Rootkit Revealer GMer

Click this <a href="" target="_blank"><u>gmer</u></a>


Click this <a href="" target="_blank"><u>link</u></a>

Click this <a href="" target="_blank"><u>bleepingcomputer</u></a>

Update your Antivirus software.

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Lots of info

by missfluffy_ In reply to A bit more info

Thanks for all this info.
I'm still working on the problems.
That was a genius idea to download an updated version of spybot on another pc.. am doing it as i type! Will post further when I've tried more.
Thanks again everyone

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You are having too many problems by far....

by Peconet Tietokoneet In reply to AVG, Spybot, Ad-aware, Co ...

You intentions are good but it will take you forever to correct them. The best option is to completely wipe your drive, and when i mean wipe it means wipe.
Killdisk is what you want to use because of your problems. This way it will be faster and cleaner for you.
Download here:

This will take up to at least four hours to do. Save any photo's and any data that you will need. Burn killdisk to cd and re-boot your computer. When done wiping, load on your operating system and then motherboard drivers, next your AVG, and keep this up to date.
Hope all goes well.

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by missfluffy_ In reply to You are having too many p ...

I think we are coming to the 'kill the whole thing' point. Which I would have done sooner perhaps if I had all my OS disks etc to hand. Trouble is I've got a preloaded Dell, so it's going to be a bit of a mare getting all the disks.

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