Backed up iphone to windows 10 laptop, files not opening

By apple4422 ·
Hi, I've backed up my Iphone 6 onto my laptop but I can't open any files (and when I click on properties it doesn't even detect what format the files are in.) Any idea how I can fix this?

I simply backed it up via Itunes.
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Could be proper.

by rproffitt Moderator In reply to Backed up iphone to windo ...

I do find folk think an iPhone has "files" that we can open on a PC. I haven't found that to be true for years.

Remember I only know what you share so tell more.

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What type of files ??

by birdmantd Moderator In reply to Backed up iphone to windo ...

Hard to offer advice without more information. It is entirely possible that you PC doesn't or cannot support the file format used by the iPhone. Don't forget it is a similar to trying to run a Macintosh program on an MS Windows PC. Just my $.02 worth.

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