I have a user that accesses an internal web based application Mercury QC 9.0. The program requires ActiveX to be activated, then placing curser focus in the field to be edited works fine, but if they are required to backspace for typing errors, IE will go back to the previous webpage in history. Out of 20 users, there is only the one that experiences this issue and only with the Mercury app.
Some steps already done:
-clear all the cache and tmp files.
-Virus scan, spyware
-Defrag
-verified all IE settings and ActiveX controls with a PC that works correctly
-Searched the internet, Google, Ask, MS, etc… btw returns results for cause being code related.
-Mercury support is not sure what to do.
OS and Laptop Details:
XP SP2
IE 6.0 SP2
IBM T42P
Has anyone experienced this or a similar issue or have suggestions to try?
Thanks!
