Software

Does the system account has full control rights to the ArcserveIT directory?
When you set the system account on the Exchange Agent, did the program return a successfull result?

That's all I can think of.

You can try the tech support page at www.cai.com

Good Luck!

I have a document which I wrote which covered my experience with Arcserve Exchange Agent. I'm happy to send it to you, as it is too big to post here.

Email me simonw@cybertrade.com.au and I shall send it to you.

It will fix your problem - assuming that the Agent is the cause :-)

Regards

I've seen this once before and if memory serves me correctly, it was a user right that had to be added to the service account (Administrator in this case). I believe I had to add the Log On as a Service right.

Incidentally, I would encourage youat some point to create separate service accounts for Exchange and Backup. If you ever have to change the Administrator password, you'll have to manually re-configure each service with the new password and usually when the Admin password has to be changed, you're in somewhat of a hurry.

regards!

paul

Instead of the Administrator account to use, I suggest you create another accout say DBagent and configure the account to have same administrator's access and permission. In addition, enable these advanced rights: Log on locally, Logon as service, act as part of the operating system, Backup files /Directories, Restore file / Dirs,
( I am assuming that Host backup machine is also the local Exchange Server and on the same domain)

Now go to the Service applet of the Control Panel and select the ArcserveIt Job Engine service, double click and on the Log On As, enter the DBagent account on the "This Account". and also enter the password.

Before backup, test first if you can send/receive mail for the DBagent.

Hope it helps!