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  • #2074512

    Backup Agent on ArcServe

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    by joesyl ·

    I installed Backup Agent for MS Exchange (using ArcServe NT backup). Assigned administrator account and mailbox for the backup agent account. Administrator is also the service account for Exchange. When I run backup on Exchange IS and DS, I got an error that says “Failed to start backup. Insufficient rights. Please check user rights” Administrator is also parts of Backup Operator. So rights are ok. Any idea?

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    • #3778260

      Backup Agent on ArcServe

      by calves ·

      In reply to Backup Agent on ArcServe

      Does the system account has full control rights to the ArcserveIT directory?
      When you set the system account on the Exchange Agent, did the program return a successfull result?

      That’s all I can think of.

      You can try the tech support page at http://www.cai.com

      Good Luck!

    • #3777197

      Backup Agent on ArcServe

      by simon.wellborne ·

      In reply to Backup Agent on ArcServe

      I have a document which I wrote which covered my experience with Arcserve Exchange Agent. I’m happy to send it to you, as it is too big to post here.

      Email me simonw@cybertrade.com.au and I shall send it to you.

      It will fix your problem – assuming that the Agent is the cause 🙂

      Regards

      • #3777513

        Backup Agent on ArcServe

        by joesyl ·

        In reply to Backup Agent on ArcServe

        Thanks…problem resolved. Problems lie on user does not have Logon as Service right, and mailbox is not set to right NT Account.

    • #3777167

      Backup Agent on ArcServe

      by mckaytech ·

      In reply to Backup Agent on ArcServe

      I’ve seen this once before and if memory serves me correctly, it was a user right that had to be added to the service account (Administrator in this case). I believe I had to add the Log On as a Service right.

      Incidentally, I would encourage youat some point to create separate service accounts for Exchange and Backup. If you ever have to change the Administrator password, you’ll have to manually re-configure each service with the new password and usually when the Admin password has to be changed, you’re in somewhat of a hurry.

      regards!

      paul

      • #3777514

        Backup Agent on ArcServe

        by joesyl ·

        In reply to Backup Agent on ArcServe

        I agree with you to use another account. But we find more problems with Exchange and backup when you do that.

    • #3777153

      Backup Agent on ArcServe

      by leo.valmores ·

      In reply to Backup Agent on ArcServe

      Instead of the Administrator account to use, I suggest you create another accout say DBagent and configure the account to have same administrator’s access and permission. In addition, enable these advanced rights: Log on locally, Logon as service, act as part of the operating system, Backup files /Directories, Restore file / Dirs,
      ( I am assuming that Host backup machine is also the local Exchange Server and on the same domain)

      Now go to the Service applet of the Control Panel and select the ArcserveIt Job Engine service, double click and on the Log On As, enter the DBagent account on the “This Account”. and also enter the password.

      Before backup, test first if you can send/receive mail for the DBagent.

      Hope it helps!

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