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Backup crashes computers after cloning boot drives

By John.Welch ·
I am having a problem backing up two of my computers on a peer-to-peer network running XP SP2 -- latest patches. The problem is that each computer crashes just after a request to create the volume shadow copy. These computers were backing up with no problems until I made a change: I installed new drives as boot drives and used a Seagate tool made by Arconis to clone the drives and set them active.

After the clone, the computers each booted normally and the only software that did not work right off the bat was Norton System Works. (Norton would not let me run any modules as it stated that it needed to be activated. When I tried to activate, the software stated that it already was activated and so I uninstalled and reinstalled a newer version.)

Then I tried backing up my network with Retrospect 7.0 Single Server AND Vembu's Storegride 2.2.1. The systems crashed while creating the shadow copy. Interestingly, using NTBackup to backup the system state using VSS works just fine.

Other info:
There are no errors in any event log just prior to the crashes. I even turned off the disk cache to see if I could capture an error in the event logs, but none showed up. I reinstalled the backup software. I also changed the location of the page files and ran thorough disk scans using Norton Disk Doctor, chkdsk /f chkntfs c:, and finally SpinRite 6.0. No problems found. All other software appears to run fine. The two computers share little in common. One is purposed for maintaining network backups (ironically) and the other is a workstation. Currently both are backed up using Acronis Image Home. Neither has System Restore enabled. I run the ESET virus engine on one machine and Zone Alarm virus on the other. I want to stress that the only major change between working and not working was the disk clones, and this is something the two machines hae in common.

Solution found:
http://www.techsupportforum.com/microsoft-support/windows-xp-support/225647-solved-bad-pool-header-bsod-when-using-retrospect-carbonite.html

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All Answers

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What hardware?

by robo_dev In reply to Backup crashes computers ...

what PC -- what disk controller hardware (eg SCSI, SATA, ATA)

Any applications that are disk intensive, such as SQL databases?

Does the VSC fail with a BSOD, or just terminate?

In general, it sounds like you've got an app or hardware that's messing with VSC.

I would start looking really closely at what services are running, and what programs are in memory. Virus free??

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More info...

by John.Welch In reply to What hardware?

The hardware on one machine is SATA and PATA on th eother. No disk intensive activities. I don't know exactly what fails. No BSOD; just straight to the BIOS -- BAHM! -- and into a reboot.

Thank you for looking ath this problem. Here is information that I should have included:

Other info:
There are no errors in any event log just prior to the crashes. I even turned off the disk cache to see if I could capture an error in the event logs, but none showed up. I reinstalled the backup software. I also changed the location of the page files and ran thorough disk scans using Norton Disk Doctor, chkdsk /f chkntfs c:, and finally SpinRite 6.0. No problems found. All other software appears to run fine. The two computers share little in common. One is purposed for maintaining network backups (ironically) and the other is a workstation. Currently both are backed up using Acronis Image Home. Neither has System Restore enabled. I run the ESET virus engine on one machine and Zone Alarm virus on the other.

I want to stress that the only major change between working and not working was the disk clones, and this is something the two machines have in common.

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Have you run a full chkdsk

by Dumphrey In reply to Backup crashes computers ...

and chkntfs if needed? You may have corrupt data from the clone, OR the Norton broke when it saw it was on a new HD and took shadow copy with it....

If you remove norton and retrospect, does vsc work? Or can you use NTBackup to get results?

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More info

by John.Welch In reply to Have you run a full chkds ...

Thank you for looking ath this problem. Here is information that I should have included:

Other info:
There are no errors in any event log just prior to the crashes. I even turned off the disk cache to see if I could capture an error in the event logs, but none showed up. I reinstalled the backup software. I also changed the location of the page files and ran thorough disk scans using Norton Disk Doctor, chkdsk /f chkntfs c:, and finally SpinRite 6.0. No problems found. All other software appears to run fine. The two computers share little in common. One is purposed for maintaining network backups (ironically) and the other is a workstation. Currently both are backed up using Acronis Image Home. Neither has System Restore enabled. I run the ESET virus engine on one machine and Zone Alarm virus on the other. I want to stress that the only major change between working and not working was the disk clones, and this is something the two machines hae in common.

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problem solved or no?

by CG IT In reply to Backup crashes computers ...

So this solution solved your problem?

From the link: "It turned out that my problem arose not directly from changing my hard drives...but from using a cloning program (Acronis True Image) to do it. While I don't know the technical issues involved, suffice it to say that this was the problem. And for those who may have the same problem, here is the solution as noted in the referenced post:

1. Go to windows Device Manager
2. Click "view" and select "show hidden devices"
3. Scroll down to "storage volumes"
4. Click on the plus to expand.
5. Click on each one listed and right click and uninstall. (you will get a message on some saying to reboot before it takes effect. Select no until you do them all.)
6. Reboot.
7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
8 Reboot.
Now it should work."

or is there still a problem?

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Problem Solved

by John.Welch In reply to problem solved or no?
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