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Bad CD DVD Drive???

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13 replies

by flyingn2it

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

True Blue said:
You have to
keep the software updated. The new updates will patch older drivers. There were alot of problems with version 6. I have a friend who prefers to use version 5 for what he does. He thinks that it is more reliable than 6. I haven't had too many problems with it but I was constantly updating it.
Posted: 03/27/2008 @ 12:57 PM (PDT)

Problem is - I can't burn using a different program (Sony's Click to DVD) that was preinstalled when I bought the laptop and I only tried using Nero to determine if it was the drive or the software. I uninstalled Nero so there wouldn't be any conflicts with the other DVD burning Software and posted the error so someone might be able to determine what the problem is -
Once again - since this is a new post;
I can read and burn CD's on my Sony DVD RW DW-Q58A drive and I can read DVD's but cannot burn DVD's. I have been able to burn DVD's in the past. I have updated all drivers and software. I uninstalled DVD drive and reinstalled. I cleaned the lens. I cannot burn DVD's using any burning software I've tried. I've uninstalled Nero which I installed so I now only have preinstalled burining software on my laptop. I get error 330023 when using Click to DVD and Sony cannot help. The only thing I have not tried to do is burn a dvd with an external USB drive which I cannot find at vthis point (other than to purchase which I do not want to do). My last question was: Is it likely the DVD burning portion of the DVD drive would fail and all else work?

13 replies

by dumphrey

their drive tools to see if its properly recognizing your dvd drive. Also, look and see if their is a firmware update for your drive from the vendor site.

by flyingn2it

...Nero - but I've already checked for firmware updates on Sony's site. I'm in a vicious circle as different people recommend things that I've already tried. Can anyone tell me is it likely that the DVD write portion of the drive can fail while all the other functions work correctly (CD read/write, DVD read) - I know anything is POSSIBLE - but is it likely?

by blackdiamond

Hey,

We had the same thing happen recently, it turned out to be the remainder of the stack of blank DVDs was bad. Don't forget to try different media.

by flyingn2it

I thought of that and even went so far as to try a DVD-R instead of the DVD+R. The manufacturer states the drive is compatible with either format but you know how that can be so I've tried several disks from both formats and again - I can write to a CD - just not a DVD. Thanks for the suggestion though.

by blackdiamond

Hey,

That is exactly what happened to me also. It was weird because it happened at the same time I updated to Nero 8, so initially I thought is was something with Nero. Have you ever had to deal with Nero support? It is not something I recommend.

Could burn CDs but not DVDs. We swapped out the DVD drive, twice. Switched from TDK to any other brand DVD-R and it worked fine.

by rob miners

said and as I mentioned it has to be the media that you are using or the burn speed.

by aznalta

the best thing to do here is to unplug, replug, uninstall, reinstall, download updates, drivers, and software, restart computer and there you have it =D

by flyingn2it

I've done all of that - uninstalled DVD drive in device manager and then rebooted and let windows "find" the new hardware and reinstall it. I updated firmware for drive - updated software, tried other software, tried other DVD's....still no luck. I completely uninstalled Nero but have not yet reinstalled because of the potential conflict with Sony's Click to DVD software(preinstalled). I uninstalled Click to DVD and reinstalled it. I contacted Sony for assistance and they are no fun to deal with as it sounds like Nero. The DVD's I'm using are 1-16X speed and I have tried setting write speed manually set at 8X (the speed that the drive is listed) and have also changed settings to automatically detect speed. Any more suggestions? I'm at wits end.

by flyingn2it

but I'm getting ready to use a 2X4 on the entire computer....but I'm sure it's not the same format that you were referring to.

by rob miners

Its not the same as I suggested, may work though. If not try the original that I suggested.

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