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Bad Power

By shantie ·
All I can think of is this problem is somehow caused by bad power. Brand new Asus motherboard and new Cell 2gig cpu. Owner reports when working in Word, it runs very slow, meaning she will type a few words then have to wait for Word to catch up which could be a couple of minutes and then the words will come on the screen, also says freezes when on internet or receiving emails. Okay I now have the computer at my place and no problems, running for around three hours now, worked in Word for about half an hour, and my son has been playing Tony Hawk proskater for around two hours on it, no problems. Why it it working here and not at the owners. At first she thought might be monitor so changed to a newer monitor, still the same. She has had electricians out testing the wiring in her house, they say okay. She lives in a remote area with only a few houses and she tells me she is on the end of the power line. She usually works with the computer late at night so would not be at a heavy power useage time. What else do you think it might be that is different other than power. This is like memory delay, but why at her place and not at mine. Any suggestions??
thank you.

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by OTL In reply to Bad Power

If she is working in word on a file in the office and is using dialup, connection speed. She is at the end of the power line so phone system too. You did not mention connection type/speed or if she is remotely accessing the documents.

Would have to check voltage on the outlet she is using, bad outlet could cause low voltage. Tried plugging into a different outlet ? Resetting the circuit breaker ? All else fails a UPS.

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by shantie In reply to

Found the problem. The computer after running for awhile did start hesitiating, not freezing but slow to catch up. I was checking out Bios settings and noticed the CPU was set at 2.6, the actual CPU was a 2.2. Reset the Bios settings to 2.2 and system working perfectly. I have also installed DDr ram instead of SD ram. I would imagine it was the CPU settings. Yet to test it at owners place so hope I have fixed the problem Thank you for the comment.

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by fred07 In reply to Bad Power

Hi

You moved the PC and it works

When you move it back it does not work ??

If it works when moved back then a "card" is loose
and you should check the card seats.

Also I would like to know the actual voltage at the outlet ?? 95, 100, 105, 110, 120 etc

Is the pc always on or turned off when not in use ??

Is pc in a "cool" spot or could it be overheating??

fred

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by shantie In reply to

Found the problem. The computer after running for awhile did start hesitiating, not freezing but slow to catch up. I was checking out Bios settings and noticed the CPU was set at 2.6, the actual CPU was a 2.2. Reset the Bios settings to 2.2 and system working perfectly. I have also installed DDr ram instead of SD ram. I would imagine it was the CPU settings. Yet to test it back at owners place but not hesitating here anymore so hope fixed problem. Thank you for the comment.

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by HereInOz In reply to Bad Power

I tend to agree with Fred07. By your email address you are in Australia? I am thinking remote area, dirt roads, two wheel track up from the gate to the house, vibration, jolting and all that sort of stuff. It may have jiggled the bits around enough to get things going for a while.

You moved it to your place - that's one change. Find anything else that is different. Different keyboard, mouse, cables, perhaps, but the first thing I would do is what Fred07 says - check everything for security of fitting. Turn the thing off and re-seat all cards, connectors, RAM, and if necessary clean out the dust.

Take it back to the customer and test it. If it works OK, you at least know the type of problem. If it fails, run screaming into the night and check for poltergeist activity :-)

These problems are usually solved by looking at what has changed to make it work or not work - like are you running it in the open with the cover off near an open window, whereas she is running it in a cupboard surrounded by last weeks washing and masses of stationery (don't laugh, I've seen it - all stuffed in behind the computer!!) - all that sort of thing.

As a last resort, you could put a multimeter on the mains power - be careful!! - an anlogue meter is best - then cycle some appliances on and off and look for any line voltage fluctuations. This could be caused by large machinery - is it a farm?? Big electrical use? I still feel it is more machine or local environment rather than power, though.

Good luck

Alan

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by shantie In reply to

Found the problem. The computer after running for awhile did start hesitiating, not freezing but slow to catch up. I was checking out Bios settings and noticed the CPU was set at 2.6, the actual CPU was a 2.2. Reset the Bios settings to 2.2 and system working perfectly. I have also installed DDr ram instead of SD ram. I would imagine it was the CPU settings. Yet to test it back at owners place but not hesitating here anymore so hope fixed problem. Thank you for the comment.

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by shantie In reply to Bad Power

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