Benchmarks for Service Support - TechRepublic
General discussion
June 1, 2005 at 07:07 AM
changeadvocate

Benchmarks for Service Support

by changeadvocate . Updated 20 years, 9 months ago

Does anyone know of any benchmarks or guidelines for estimating the number of people needed to support servers? My environment supports 4,500 users and currently has ~125 servers (file, print, application, web, database [Oracle & SQL), Exchange, and DMS (yes, it is a government environment). Consolidated from ~250 servers during the past two years. What’s left is needed for business purposes.

I’m looking for specifics that include operations, administration, maintenenace and security. Planning and engineering for tech refresh is out of scope.

This discussion is locked

All Comments