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  • #2178167

    BenQ mirascan application.

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    by wakim ·

    Hi Hi I am having problem application ‘Mirascan v6.1 (5000), I tried to
    open
    the scanner software (mirascan) it seem it could not open I even tried the
    shortcut in the desktop but failed to open it. If I open photoshop or ms.
    words using the twain driver and select the mirascan it will open the
    application. I would like to know whether you can open the
    application (mirascan) using the shortcut icon. I tried everything but
    failed to have it open as a standalone application to use. I wonder what went wrong I tried to uninstalled and reinstall
    without any luck, the scanner is working ok. Can it be some missing files
    or I need to install some extra files from M*crosoft. I am running windows
    xp pro. I do hope someone can shed some light of what cause this to
    happen. Thanks. PS. OS Windows xp pro.

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    • #3113876

      Reply To: BenQ mirascan application.

      by gary56789 ·

      In reply to BenQ mirascan application.

      What is the scanner make and model? Many scanners do not uninstall properly and require the user to edit the Registry and remove left over files on the C drive (if the install was made using all the default settings).

      • #3122046

        Reply To: BenQ mirascan application.

        by gary56789 ·

        In reply to Reply To: BenQ mirascan application.

        Download the manual (if you don’t already have it) from ftp://12.145.38.159/scanner/manuals/5000_5300_series/english.pdf

        Uninstall the printer software again in Add/Remove programs, then Registry Editor (Start–Run–Regedit) and search for each instance of “mirascan” (Edit–Find). Each time you find an entry, click File–Export and send it where you can find it later just in case (maybe the Desktop), then right-click on the entry and delete it from the Registry.

        When finished in the Registry, locate the Mirascan folder on the C drive (assuming you accepted the default location originally) and delete any Mirascan folder either in the root of C or under the Program Files folder.

        Then read page 112 of the scanner manual and follow its instructions (steps 1 & 2 are important). Hope all goes well.

    • #3123161

      Reply To: BenQ mirascan application.

      by wakim ·

      In reply to BenQ mirascan application.

      Hi ctrservices@… my scanner is BenQ 5000 hope to hear from you soon.Thanks for your respond.

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