General discussion

Locked

BenQ mirascan application.

By wakim ·
Hi Hi I am having problem application 'Mirascan v6.1 (5000), I tried to
open
the scanner software (mirascan) it seem it could not open I even tried the
shortcut in the desktop but failed to open it. If I open photoshop or ms.
words using the twain driver and select the mirascan it will open the
application. I would like to know whether you can open the
application (mirascan) using the shortcut icon. I tried everything but
failed to have it open as a standalone application to use. I wonder what went wrong I tried to uninstalled and reinstall
without any luck, the scanner is working ok. Can it be some missing files
or I need to install some extra files from M*crosoft. I am running windows
xp pro. I do hope someone can shed some light of what cause this to
happen. Thanks. PS. OS Windows xp pro.

This conversation is currently closed to new comments.

3 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

by ctrservices In reply to BenQ mirascan application ...

What is the scanner make and model? Many scanners do not uninstall properly and require the user to edit the Registry and remove left over files on the C drive (if the install was made using all the default settings).

Collapse -

by ctrservices In reply to

Download the manual (if you don't already have it) from ftp://12.145.38.159/scanner/manuals/5000_5300_series/english.pdf

Uninstall the printer software again in Add/Remove programs, then Registry Editor (Start--Run--Regedit) and search for each instance of "mirascan" (Edit--Find). Each time you find an entry, click File--Export and send it where you can find it later just in case (maybe the Desktop), then right-click on the entry and delete it from the Registry.

When finished in the Registry, locate the Mirascan folder on the C drive (assuming you accepted the default location originally) and delete any Mirascan folder either in the root of C or under the Program Files folder.

Then read page 112 of the scanner manual and follow its instructions (steps 1 & 2 are important). Hope all goes well.

Collapse -

by wakim In reply to BenQ mirascan application ...

Hi ctrservices@... my scanner is BenQ 5000 hope to hear from you soon.Thanks for your respond.

Back to Desktop Forum
3 total posts (Page 1 of 1)  

Related Discussions

Related Forums