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Best method for ServiceNow integration into AWS

By w00tburger ·
Is there a method or product that is currently out there that is essentially "best practice" to use for integration of AWS into ServiceNow?

What I would like to be able to accomplish here in the next few weeks is to be able to transition from an on Prem datacenter to the AWS Cloud. During the entirety of this phase I need to establish all monitoring points that have the potential of failure. Introducing AWS's hardware presents another challenge in this as we have their web applications, along with their hypervisor hardware to monitor as well.

I would like to be able to use CloudWatch (or something similar) to integrate directly into service now, creating tickets and assigning those tickets to the proper groups. Is anybody currently utilizing such a method? If so, would you be willing to share what your current stackers looking like?
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Re: Best method for ServiceNow Integration into AWS

by lenaweber02 In reply to Best method for ServiceNo ...

There are many different services offered by ServiceNow, I think the answer greatly depends on which services you use. They are now an Amazon partner, and you can manage AWS services through the ServiceNow management console, including tracking usage and costs down to the app level, plus incident management and such, according to the AWS site: `https://aws.amazon.com/config/partners/servicenow/`. So I do not think you need CloudWatch to integrate, just use AWS config -> CMDB.

For the move, on-premise to cloud is a big change. I'm not sure how you plan to move everything over, but if you are going to do it in stages, which seems most practical, then you may need to do an AWS S3 sync for data between the cloud and your on-premise servers. There are unmanaged methods (rsync, cli), services such as `https://cloud.netapp.com/blog/synchronizing-data-to-s3-cloud-sync`, and AWS managed tools.

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