we are telecommunication service providers.We are in need of a Trouble Ticketing system,to maintain our customers compliance.Can you suggest which software holds good with the following functionality:
1.Create a Ticket
2.Clarify about the Ticket
3.Assign a ticket
4.Track the Ticket
5.Close the Ticket
6.Maintain the Ticket lifecycle
7.Maintain the Ticket Repository
8.Revert a Ticket
