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Best User Request Tracking Software.

By Dental Mgr ·
I just started as the Manager of IS for a small company. On the first day, I received a spreadsheet of outstanding requests. I need a application that will track these and send notifications to users and IS staff as work is done and as projects slipdeadliones. I had built a MS Access solution in my old job but do not have access to that application.

MS Project is not the solution.

Does anyone know of an application that will do this?

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Here's what I'm using

by timperkins In reply to Best User Request Trackin ...

I just started as the IT Manager for a small city and got the same thing. They were sending the asst. city manager thier problems/projects and he would schedule them on an Outlook calendar for the consulting group to review and take action. The biggest complaint was people not knowing what was going on. I came across a freeware, ASP based solution at Very customizable and very easy to set up. It will e-mail the user when the ticket/project is opened, status changesand closed. There is also a online forum to help with troubleshooting. I'm currently testing it with some of the department heads and plan on rolling it out city-wide in the next week or so. Best thing is that it's free (minus your time).

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