A couple of years ago I purchased a Lexmark X2470 all in one printer. I don’t use it all that often so I had only changed the ink cartridge a few times in that 2 years.
A few days ago I was changing the ink cartridge when the front clip broke off making the machine a piece of junk with hardly any use on it.
So I called Lexmark customer support to purchase another clip to repair the machine. They advised me that they could not send me another part at cost but said they would be happy to sell me another machine at a 20% discount.
Why would I want to buy another Lexmark piece of junk when I already have one sitting right here next to me ?
I took a really close look at the part that had broken off and it was designed in such a way that it WOULD break off in a not too long period of time.
If you look closely at the part there are only 2 small areas on each side of the part where it is attached to the machine where the bottom half of the attaching circle is attached to the top half of the circle. This is exactly the point where the part had broken off on both sides.
Since Lexmark refuses to back their designed to fail products after shoving them out the door with a 30 second warranty I am making my own replacement part to repair the machine.
With one major difference. I am using a more pliant and less brittle plastic and instead of having an area where the part can fail by design I will have a solid area where the clip attaches to the machine.
I just saw in looking around tech republic that HP advertizes replacement parts for their products.
Something definitely to keep in mind when purchasing printers for your companies !
