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  • #2074612

    Bizarre email/dial-up connection problem

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    by kennyl ·

    My client has an older Compaq laptop running Win98. It has previously operated exclusively on the company’s network. The user now wants to take it with her to check her email on the road. The laptop has a built-in modem. I set up a dial-up connection and the laptop definitely does connect to their ISP and can surf the web. It cannot however connect to the mail server. The connection times out. When other laptops are configured the same way they have no problems surfing or checking email. When Icheck netstat I can see the laptop trying to open a connection to the mail server, but it never registers a response. Is their some setting in Windows that I’m not thinking of that would allow a user to surf the web, but not check email over a dial-up connection? Should I try reinstalling DUN? I really don’t want to mess with this too much because it is not the reason that I am at this client’s site. I am there on an unrelated project, but since I said I’d look at it they are pressuring me to fix it. Additionally,

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    • #3778798

      Bizarre email/dial-up connection problem

      by ghobgood ·

      In reply to Bizarre email/dial-up connection problem

      I’m not sure what software you are using to get mail, but am pretty sure thats where the problems are. Try removing the mail account, in fact remove all mail accounts from the machine, if she’s using outlook express, remove the accounts there, and then remove the mail accounts in Control Panel/Mail. Set up her dial-up mail first, test it and then if she needs network mail, add that back in control panel/mail…. One other thing, make sure you can hit her mail account on the mail server side from a dial-up machine that is currently working… If not, have the account admin reset her mail account, it may be corrupt.

    • #3778771

      Bizarre email/dial-up connection problem

      by tuck46 ·

      In reply to Bizarre email/dial-up connection problem

      If your browsing ok it is usually the pop. If you have an alternate local phone number try that, otherwise you can go to http://www.webmail.com and pick you mail up from any pc anywhere without having to connect to a pop3 server.

    • #3778743

      Bizarre email/dial-up connection problem

      by todd o. ·

      In reply to Bizarre email/dial-up connection problem

      Perhaps it is not possible to reach the POP server from the dial-up connection.

      With the dial-up internet connection open, try to ping the mail server. Open up the MS DOS command module and enter the command “ping server.domain.name”, where “server.domain.name” is the name of the POP server you want to connect to. If the name of the server cannot be resolved, you have either a DNS problem or the wrong name for the server. If the name of the server is resolved to an IP address but the response times out, you have a security setting that is blocking communication with the POP server or the server is blocked from communicating with your dial-up provider before it times out. In that case, try running a trace route to the server to see where the communications break down (write back if you need to know how to do that).

      If you suspect a security setting on the client machine is blocking communications, go to Control Panel | Internet options, click the Security tab, select Restricted Sites, click the S

    • #3778738

      Bizarre email/dial-up connection problem

      by mphoffar ·

      In reply to Bizarre email/dial-up connection problem

      Assuming there isn’t a firewall blocking your access, I’d set up and entry in the hosts file for the mail server or clear it out if there is one already in there. Although reinstalling dialup networking isn’t a bad idea at this point, I’m not sure if that’s going to cure anything sense she can surf.

      Good luck to you

      Mark

    • #3778586

      Bizarre email/dial-up connection problem

      by jesalyer ·

      In reply to Bizarre email/dial-up connection problem

      While it is remotely possible that the customer is having a problem with a security setting, I severely doubt it.

      Every day I get these. A misconfigured modem *CAN* and *DOES* cause an inability to send/receive mail.

      Refer them to their ISP.
      jeff s
      spanish support analyst

    • #3778373

      Bizarre email/dial-up connection problem

      by bjackey13 ·

      In reply to Bizarre email/dial-up connection problem

      As an ISP tech support rep, I see this quite a bit. Steps to take (some of which have been mentioned already)
      1) Get Online 2) try to ping the pop server 3) create new mail account, dumping all the old ones 4) Place the pop server’s IP address in the Incoming Mail Server window. 5) Most probable cause is there’s a huge message on the mail server that a 56k just can’t receive. Have the ISP remove this message and customer should be fine.

    • #3776816

      Bizarre email/dial-up connection problem

      by kevin.reed ·

      In reply to Bizarre email/dial-up connection problem

      Does your ISP support POP3. A lot of them do not and you are unable to retrieve emails using Oulook or Outlook Express. You have to use the email facility on the website.

    • #3754440

      Bizarre email/dial-up connection problem

      by kennyl ·

      In reply to Bizarre email/dial-up connection problem

      This question was auto closed due to inactivity

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