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Blank Emails received in Outlook 2003

By wsiliezar ·
I've had a couple of users in the past have this issue. Last week, one user received a total of 42 blank email the same days. Below are the facts.

* All emails were received on 2/12/2005 from 9:11-9:12am.
* All emails are of 791 Bytes
* From:/To:/CC:/Subject:/Body are all blank.
* There are no Internet Headers on all emails.
* 42 emails in total.

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by k.alassousi In reply to Blank Emails received in ...

This problem happened to me before 4 months ago,
and i found the problem from my windows profile, created new login name then configured new MS Outlook profile & email account then working perfectally.

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by wsiliezar In reply to

Are you suggesting to back up the .pst file, delete the user's profile and start from scratch for this particular user, then importing her old .pst file?

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by BFilmFan In reply to Blank Emails received in ...

It could be one of several potential issues:

A particular Outlook plug-in, especially the PGP Outlook software, is not compatible with Outlook 2003. As the plug-in software processes the e-mail, it errors and destroys the body, leaving a blank e-mail.

The client might be trying to send in Microsoft Rich Text or HTML format and your user can only recieve in plain text.

Or the sender might be trying to use Word to send plain text.

You can also try running the command regsvr32 inetcomm.dll to see if this resolves the issue on the client's workstation.

Really need some more information on the email server and how you are recieving email to be of assistance.

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by wsiliezar In reply to

None of the clients run PGP on their email. In regards the format conversion, Outlook 2003 coverts the emails to the appropriate format once received. I will try the command that you have given to see if it fixes the problem. The company is using the Merak email server.

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by jimbarnes28 In reply to

I seem to be having a similar problem, but I can't find a solution for it yet.

The sender is Outlook 2003, the receipt ants are all on 2003 except 2 which are 2007.

The Outlook 2007 users can see the e-mail body, but the Outlook 2003 users cannot.

The sender (Outlook 2003) cannot see the body of the e-mail in his sent items, but if he clicks on forward then the message body reappears.

On the Outlook 2003 users that received the mail, if you view the source you can see that there is the HTML message, it just isn't visible!?!

I tried installing SP3 on Outlook 2003, but this doesn't seem to have made a difference.

The Exchange Server is 2003.

Cheers,

Jim.

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The problem is wrong encoding selected

by svecher In reply to

The problem is that wrong encoding setting is selected in Outlook (auto-selected by default). This is fixed by switching to appropriate encoding in View -> Encoding (Outlook 2003) -- typically "Western European (Windows)"

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by ctrservices In reply to Blank Emails received in ...

Your server AV is probably finding and deleting viruses from these emails. Can you locate the source of these? If so, block the addresses at the server.

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by wsiliezar In reply to

I have seen other questions in regards to this and them stating that the AV was the problem. I cannot find the source of these because there is no header on the emails.

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by k.alassousi In reply to Blank Emails received in ...

yes thats what i mean

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by dreifman In reply to Blank Emails received in ...

I receive blank emails on OUTLOOK 2003 as well. here's the header:

Return-Path: <Teresa-Brandt9@cyber.net.pk>
Received: from centrmgxi07.cox.net ([216.58.18.139])
by centrmmtai07.cox.net
(InterMail vM.6.01.05.02 201-2131-123-102-20050715) with ESMTP
id <20051207011753.WSON10300.centrmmtai07.cox.net@centrmgxi07.cox.net>;
Tue, 6 Dec 2005 20:17:53 -0500
Received: from i216-58-18-139.cybersurf.com ([216.58.18.139])
by centrmgxi07.cox.net
(InterMail vG.1.00.00.00 201-2136-104-20040331) with SMTP
id <20051207011827.VIWL24987.centrmgxi07.cox.net@i216-58-18-139.cybersurf.com>;
Tue, 6 Dec 2005 20:18:27 -0500
Received: from 216.58.18.139 (unknown [216.58.18.139])
by 70.168.47.164 with ESMTP id lilly3[9
Message-Id: <20051207011827.VIWL24987.centrmgxi07.cox.net@i216-58-18-139.cybersurf.com>
Date: Tue, 6 Dec 2005 20:18:28 -0500

What do you make of this?

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