General discussion
October 7, 2006 at 07:48 AM
bobncarol1945

Blank Startup Screen after installing SP2

by bobncarol1945 . Updated 19 years, 10 months ago

I think I may have entered this in the wrong spot (discussions) so will try again here in Tech Q&A.
I have been getting the warnings that SP1 will (on October 10th) no longer be supported so I decided to once again (I tried it about a year ago) download the SP2.
Prior to downloading it I set a Restorepoint. I then downloaded the Service Pack 2 (which took well over an hour) and then when I booted the comouter back up – – – All I got was a blue design screen (Microsoft “I think”) with a HP Logo in the lower right corner. No startup icons were visiable and there was “NO START button”?
Had to manually shut the machine down with the on/off switch. Went into SAFE MODE but didn’t know what to look for. Ended up restoring the computer to my previous date.
What happened . . . ??
The Service Pack 2 download never mentioned doing anything in particular before begining, but I must have failed to do something??
I am running a HP pavilion a307x and have Norton Internet Security 2006 installed.
Thanks for any help:-)

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