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Bloodhound.exploit.45 Symantec won't remove for free

By Paul ·
Symantec 2007 won't remove Bloodhound.exploit.45 for free.

After 20 minutes on a tech chat I'm told that the .doc file that Norton Internet Security detected as having a problem with Bloodhound.exploit.45 can, for a fee, be removed remotely by a Symantec tech. This process will take from 20-40 minutes.

I asked where I look in the registry and what I look for and was told that I would not be given that information. I was told that it is really difficult to detect because it is changing depending on what it is infecting.

My first scan indicates that the problem is a high risk and a second scan indicates a low risk.

The first scan (high risk) tells me that the problem file can't be submitted manually and the second scan (low risk) indicates that the file was automatically sent in to Symantec.

All ideas are welcome. I don't know if I'm sitting on a time bomb or not.

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Was that with the "Scan & Deliver" service?

by Absolutely In reply to Bloodhound.exploit.45 Sym ...

If not, this might be worth a try. If this is just the same thing already recommended to you, for the fee you don't want to pay, I apologize. But, I don't see anything here about a fee.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031615501306

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Bloodhound

by Paul In reply to Was that with the "Scan & ...

Thanks for your reply and the link. 2007 defaults to the auto send/submit.

"The first scan (high risk) tells me that the problem file can't be submitted manually and the second scan (low risk) indicates that the file was automatically sent in to Symantec."

You are correct, there is no fee at this point. The fee was brought up during the tech support chat.

If in fact the file was sent in and not filtered out on their end, do you know how long it takes for them to reply?

Thanks

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Please use the online chat tool to ask that directly.

by Absolutely In reply to Bloodhound

That should be a short, free conversation. I nearly took a guess, but my guess might have been wrong.

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Why not just use Trend Housecall ?

by pgm554 In reply to Bloodhound.exploit.45 Sym ...

Boot into safe mode ,go out to Trend Micro.and run the online scan and clean(free)

http://housecall.trendmicro.com/

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Bloodhound.exploit.45 not found by Housecall

by Paul In reply to Why not just use Trend Ho ...

Thanks for the suggestion.

Ran Housecall: found problems in each area but locked up when asked to delete problems.
Re-ran w/Java kernal and it ran to completion but found nothing.

Re-booted > ran Norton > still finds Bloodhound.


Ideas welcome. Thank you.

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Bloodhound.exploit.45 not found by Housecall

by Paul In reply to Why not just use Trend Ho ...

Thanks for the suggestion.

Ran Housecall: found problems in each area but locked up when asked to delete problems.
Re-ran w/Java kernal and it ran to completion but found nothing.

Re-booted > ran Norton > still finds Bloodhound.


Ideas welcome. Thank you.

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Save your important files, then

by Absolutely In reply to Bloodhound.exploit.45 not ...

reformat the hard drive & reinstall Windows.

This article can help you install Windows with security updates, so it isn't a "honey pot" while you download updates for hours on your unprotected, fresh Windows system.

http://articles.techrepublic.com.com/5100-10877-6150784.html

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Reformatting

by Paul In reply to Save your important files ...

Yes, that's what I was thinking too.

Thanks for the link.

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