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Blue Screen

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by paul_light68

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I have a Toshiba G35-AV600 which comes with 2 X 80G HDD as standard.

I kept getting the blue screen with an error message so I removed the system HDD and swapped it with my data HDD (replacable data).

The "new" system HDD has been reformatted and loaded with Toshibas Recovery Software.

However, when I try and plug in the "problem" old system drive to pull off information etc. the system fails.

So, any ideas as to how I can revoer my data?

Thanks

Paul

4 replies

by oh smeg

You need to run these at the primary Boot Stage and test the HDD. If it passes you can fit it to a USB Caddy and copy the Data off the Drive. But what is far more likely if it doesn't pass the test you need to forward the drive to a Data Recovery House to recover your data.

The HDD Maker should have a Testing Utility on their Web Site but failing that you can download a copy of the Ultimate Boot CD from here and test the Hardware

http://tinyurl.com/3jnpy

Col

by paul_light68

My "clever" PC has a security function and you cannot enter the CMOS to alter where to boot from. It ALWAYS looks for the HDD first.

by oh smeg

And they will want to change anything themselves. While I consider this as [b]Unprofessional Conduct[/b] it does have the advantage of requiring you to return the computer to them for any changes that are made and guarantees them a sure income in the future.

But any IT Pro should know how to bypass this and do the proper Tests that are required to do any proper Diagnostic Work. But as the unit has been made this way perhaps you could ask the Makers Tech Support for a HDD testing Tool that they recommend or can be run within Windows. If they make a system like this they should have the Testing Tools to diagnose potential Problems.

About the only option you have available is to try the HDD in a USB Caddy. If you can get it to work there and not lock up the computer it should be possible to get at your Data though you'll probably need to Take Ownership of the Files by following the directions here

http://tinyurl.com/3aw7

However if you are unable to get the Drive to be readable and working your only alternative is to send it to a Data Recovery House to recover the Data on the Drive.

Col

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